AutoNation Cadillac West Palm Beach

Jim Kaplan and Hoss Were excellent they met our needs and treated us like royalty treated us like royalty More

Very helpful with coordinating an emergency fuel pump control module failure replacement in my XT-4 CADY . Disappointing failure in my new car but they corrected it & made it right with roadside service control module failure replacement in my XT-4 CADY . Disappointing failure in my new car but they corrected it & made it right with roadside service. Towing & print repair. More

It is always a pleasure dealing with Jackson. Whenever I show up without an appt. if a problem surfaces, he always finds time to help me. He is a great asset to the dealership! Whenever I show up without an appt. if a problem surfaces, he always finds time to help me. He is a great asset to the dealership! More

They listened to me and handled the transaction per my request. No pressure tactics at all. request. No pressure tactics at all. More

Brad was great in helping me with my low tire issue. Thank you very much Brad! Thank you very much Brad! More

The visit was very professional and the service was very thorough finding problems I complain about. Thank you thorough finding problems I complain about. Thank you More

Purchased a 2010 SRX a couple of years ago. After 4 days the transmission dropped out and it had to be towed back to the dealership. They did give me a loaner and replaced the transmission but After 4 days the transmission dropped out and it had to be towed back to the dealership. They did give me a loaner and replaced the transmission but they knew it before I purchased. I had always had a great relationship with the service manager. I thought he was great. I don't drive the car that much and after I broke my ankle I was in a wheelchair for six months, the car was started regularly but no miles added. When I finally started driving it again and around 10K miles had been put on it (in two years), the air went out and the tail gate would not open. I had purchased an Endurance extended warranty so I took it down to Brad to be repaired. After a few days (car rental at my expense), he let me know that he had been in touch with Endurance and they would have to send out an adjuster. So I waited a few more days, called again and he said that the adjuster had been there but he had not heard back from them. I called Endurance a couple of times and got transferred endlessly, the epitome of the classic run around. They told me to call the dealership. I called a couple of times and after a few more days when I spoke to service, I told him just to put it back together, that I had to come and get it. The rental car was just costing too much and I could not wait anymore. I asked him for an estimate on everything that needed to be done and it was in excess of $10,000. The car isn't even worth half of that. What a massive waste of time and money. I will NEVER, under any circumstances, deal with Auto Nation Cadillac in West Palm or Endurance warranty ever again. Used car buyers beware. More

Zach exceeded all expectations. What a professional I will return for more! Best experience ever! What a professional I will return for more! Best experience ever! More

It was a pleasure to work with Zach Rimpela. He was very professional and just an all around great guy. He was very professional and just an all around great guy. More

Great customer service the truck was worked on and returned in good time I'll take it there again. returned in good time I'll take it there again. More