AutoNation Cadillac West Palm Beach

Brad Owen was very professional, understood the issues and acted accordingly. I was kept updated and the car was returned when promised. All issues were successfully addressed. It was a pleasure working w and acted accordingly. I was kept updated and the car was returned when promised. All issues were successfully addressed. It was a pleasure working with him. He merits a 5. The only downside was with the valet. When I picked up the car it hadn’t been washed. When I questioned the valet he copped an attitude and said he would wash it while I waited if I insisted. Unfortunately I didn’t have time to wait and had to take the car as is. This is certainly not normal behavior from what I have come to expect at Auto Nation. I’m sure this is a one off, but it reflects poorly on the dealership. More

Brad did an awesome job! He kept us informed throughout the maintenance that was done to our vehicle. He kept us informed throughout the maintenance that was done to our vehicle. More

Stephen Janier always takes care of everything in my ATS so it runs perfectly. Always respectful and congenial. so it runs perfectly. Always respectful and congenial. More

Do not understand why it takes so long to talk to the service adviser when dropping the car off for service appointment when I've listed the reason for the visit in advance on line & over the phone. My service adviser when dropping the car off for service appointment when I've listed the reason for the visit in advance on line & over the phone. My time is just as important to me as the service advisor. Will hesitate using this service again. More

Steven Janer, my service representative was very helpful, as always, in getting my cadillac serviced. He ensured all of the work to be done was explained to me prior to the work being done and because I was as always, in getting my cadillac serviced. He ensured all of the work to be done was explained to me prior to the work being done and because I was waiting, he kept me updated on the progress. I had a very pleasant experience at AutoNation Cadillac, in large part because of Steven Janer and the service manager Rob Lanier. More

really care for their customers kept very good communication every step of the way very satisifed communication every step of the way very satisifed More

Timely quality service at a fair price with excellent facilities. Mark, my service representative, kept me informed and treated me with great respect. facilities. Mark, my service representative, kept me informed and treated me with great respect. More

Mark and Vito in service are great to work with! Great communication and attention to details Great communication and attention to details More

I dont know what has happened but the customer service has gone down hill. Particularly with regards to the service department. I have called, left messages, and emailed the service advisor and I have y has gone down hill. Particularly with regards to the service department. I have called, left messages, and emailed the service advisor and I have yet to get a response. I will never go back to such a lack of professionalism and courtesy for a customer. More

The experience on buying the car was really nice. Traci Gold did a really nice job with showing me all the features and all of the different model cars. Traci Gold did a really nice job with showing me all the features and all of the different model cars. More