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AutoNation Cadillac West Palm Beach

West Palm Beach, FL

Overview
Reviews
Vehicles
4.5
428 Reviews
AutoNation Cadillac West Palm Beach is the premier destination for new Cadillac vehicles, used cars for sale, and Cadillac service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Cadillac vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Cadillac, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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2101 45th Street

West Palm Beach, FL

33407

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Showing 428 reviews

March 15, 2023

Stephen Janier always takes care of everything in my ATS so it runs perfectly. Always respectful and congenial. More

by JOEY1482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Janier
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Mar 19, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 15, 2023

Brad did an awesome job! He kept us informed throughout the maintenance that was done to our vehicle. More

by Manley Beard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Mar 19, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi Manley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 09, 2023

Do not understand why it takes so long to talk to the service adviser when dropping the car off for service appointment when I've listed the reason for the visit in advance on line & over the phone. My More

by maljportnoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Castro
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Mar 13, 2023 -

AutoNation Cadillac West Palm Beach responded

We're sorry to hear about this experience and will share your feedback with our team for internal review. Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

Mar 13, 2023 -

maljportnoy responded

I purchased the car at this dealer & had all my service with them the last being a few months before this service. I had a specific problem with the car's air condition & when I made the apointment I specified the problem A work order should have been ready for me to sign when I got there 15 min before the appointment time. I did not ask or want the so called free inspection that was the service reps idea . I was not given a choice . They waisted my time as well as the person waiting for me.

March 09, 2023

Steven Janer, my service representative was very helpful, as always, in getting my cadillac serviced. He ensured all of the work to be done was explained to me prior to the work being done and because I was More

by Cancrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Janer & Robert Lanier
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Mar 13, 2023 -

AutoNation Cadillac West Palm Beach responded

Hello Cancrus, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac West Palm Beach! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 06, 2023

really care for their customers kept very good communication every step of the way very satisifed More

by quagsi54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager Rob
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Mar 10, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2023

Timely quality service at a fair price with excellent facilities. Mark, my service representative, kept me informed and treated me with great respect. More

by Kevin Mahoney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark
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Mar 10, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2023

Mark and Vito in service are great to work with! Great communication and attention to details More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Castro and Vito
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Mar 07, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi Arthur, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 28, 2023

I dont know what has happened but the customer service has gone down hill. Particularly with regards to the service department. I have called, left messages, and emailed the service advisor and I have y More

by Tyson2016
Recommend Dealer
No
Employees Worked With
Service Department
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Mar 06, 2023 -

AutoNation Cadillac West Palm Beach responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Mar 06, 2023 -

Tyson2016 responded

Thank you. I look forward to hearing back from yiur management team.

February 22, 2023

The experience on buying the car was really nice. Traci Gold did a really nice job with showing me all the features and all of the different model cars. More

by ccallejas2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Traci Gold
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Feb 26, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

February 20, 2023

This is not the first time I do business with Cadillac. You always do a GREAT JOB! Thank you! More

by J.Cruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Michael Jolly and Hoss
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Feb 24, 2023 -

AutoNation Cadillac West Palm Beach responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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