AutoNation Cadillac West Palm Beach

unfortunately, I have yet to receive the car I original ordered. They sold us a lemon, had NO word on the condition of the car for a month. Suckered us into buying another color until our new order came in ordered. They sold us a lemon, had NO word on the condition of the car for a month. Suckered us into buying another color until our new order came in. We'll have to spend more money when it does finally come in. More

Every visit requires a lot of waiting. The agents appear to be very busy on the phones while customers arrive at their service appt. times. The woman that makes appointments over the phone The agents appear to be very busy on the phones while customers arrive at their service appt. times. The woman that makes appointments over the phone isn’t aware that there is extra wait time for service of EV autos since there is only one qualified repairman.Very surprising to pick up our 3 wk old Lyriq very dirty from sitting out side after they had it for a week. A disappointing experience! More

Arrived on time for my 10am appt for an oil change and tire rotation. I was there almost 3 hours. I think that is just too long of a wait time when you have an appointment. Otherwise the service appointme tire rotation. I was there almost 3 hours. I think that is just too long of a wait time when you have an appointment. Otherwise the service appointment would have been a good experience. More

I have bought three vehicles from AutoNation Cadillac West Palm Beach very nice people to work with Michael Heinz was great. West Palm Beach very nice people to work with Michael Heinz was great. More

The sales representative was responsive. I drove in from out of town (four hours) to purchase the car. I didn’t like though that it was not disclosed until after I signed the initial paperw I drove in from out of town (four hours) to purchase the car. I didn’t like though that it was not disclosed until after I signed the initial paperwork that there was only one key fob. I was told it would be $100-$200 to get another one. I called my local Cadillac dealer to find out it is $391, all in cost. Then the bugs I found on the car (while there to purchase) I thought was a small/isolated problem ended up being an infestation and still after over a week, I am still killing them in and outside the car. They had the car since July and in there showroom so you can’t tell me they didn’t know it was an issue. They also had time to make another key fob. I also thought it was odd that no one outside of the sales rep and finance rep (bought in cash) were the only two people I met. You would have thought someone in management would have thanked me for my business after purchasing a $31k+ car. I sent these complaints to the general manager upon receiving his thank you email but still have not heard from him. More

XT4 was towed to AutoNation WPB due to warning on dashboard that service was needed and car in danger of stalling. The ac also ceased to function. Called Cadillac roadside and within hour car was t dashboard that service was needed and car in danger of stalling. The ac also ceased to function. Called Cadillac roadside and within hour car was towed to dealership. The Service representative, Steve, called to explain what was wrong and timeframe and parts needed. He offered me a loaner and would send a driver to bring me to the dealership to pick up loaner. I was surprised, on arrival, to see a Mercedes GLC 350 waiting for me. Ben, the dealor’s driver was pleasant and professional transporting me to AutoNation. Steve, my service rep, was also very professional . When I picked up my XT4 it was ready with the compressor and belts changed, tires rotated, fluids topped and oil changed . The car was also washed. I have had somewhat unreliable service in the past but this was clearly an excellent all round experience at AutoNation WPB. Of note—dealer takes a risk with a new Mercede GLC 350 as a loaner to a Cadillac XT4 driver—not to worry—the Mercedes was a great car but my XT4 has more bells and whistles that make driving easier and more comfortable for me! LC More

We visited 4 other dealerships, and besides giving us the best deal, they were kind from start to finish. Not like the others who thought they were doing you a favor best deal, they were kind from start to finish. Not like the others who thought they were doing you a favor More

Great service by Mike Jolly - found me the car with all the features I wanted with super low mileage the features I wanted with super low mileage More

The staff were very friendly. I didn't get 2 sets of keys, but the General Manager said he will pay for me to get another set, so that was good. I'm very happy with my car so far I didn't get 2 sets of keys, but the General Manager said he will pay for me to get another set, so that was good. I'm very happy with my car so far! More

They give an appointment at 10 am i got there at 10. 02 by the time I saw an advisor was 10:32 and ask tell him my main concern was a message popping out of my screen every 10 minutes r so about enterin 02 by the time I saw an advisor was 10:32 and ask tell him my main concern was a message popping out of my screen every 10 minutes r so about entering my password, it never happened in the last 3 years; i forgot my password and the advisor told me there is nothing he can do "because it is my car", I also ask to perform a Multi Check and e-mail me a quote on 3 tire. After 15 minutes He came to waiting room with paper to sign and ask him again if he can delete or change that password so that that annoying message will not appear any longer , and the answer was not. after waiting 1 an a 1/2 hour I check to see if any progress was beings done I was told to wait 2 and 1/2 hour. At that point I ask for my car and left. I refuse to believe that a forgotten password cannot be "deleted or changed" Thank you for your attention. Good by "auto Nation Cadillac of West Palm Beach" Gilberto Ferri i More