AutoNation Buick GMC West - Service Center

Great service and appreciated the communication both through text and phone. Courtesy from staff great through text and phone. Courtesy from staff great More

GMC - does not care about it's service. Painfully obvious now after 2.5 years of owning a 2022 GMC Sierra. No regard for their customer - and zero care if that customer makes a complaint. T Painfully obvious now after 2.5 years of owning a 2022 GMC Sierra. No regard for their customer - and zero care if that customer makes a complaint. This service department at least tried to help but still messed it up and didn't care that they messed up my Truck that I went from loving to hating due to the GMC service. Avoid GMC at all costs - if you can't trust the service to be right you are asking for trouble, I found out the hard way. More

Brought vehicle in at 8am for service appointment. Had you look into wireless cellular charger not functioning properly and issue with auto climate control fan speed turning down when starting the ve Had you look into wireless cellular charger not functioning properly and issue with auto climate control fan speed turning down when starting the vehicle. Took 6 hours for them to determine that the wireless charger needed to be replaced. Had to reschedule for when parts would come in. Scheduled an appointment with Austen before leaving for 8/30. Came in this morning and was told they had no record of my appointment and that I'd have to wait all day or reschedule. Disappointed in the level of service at this dealership. I guess I'll be here all day again and don't think I'll be returning for service or for new vehicle purchase at dealership in the future. More

I like the way they handle the customer. Always friendly and professional. Did what the needed to do to fix my car. Always friendly and professional. Did what the needed to do to fix my car. More

I made my appointment went there and my car was out in less then an hour Good job guys less then an hour Good job guys More

Great service, great people. .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that e .. Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that everything was good !!! 👍 More

Customer service is great, very helpful! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! I switched over to this dealership for my truck services needs and have been happy I did. Thank you! More

The lower rating was from the lack of communication during the service period. They should have had more contact with the owner while the vehicle was in the shop. during the service period. They should have had more contact with the owner while the vehicle was in the shop. More

I always get great service there, thanks for your service advisor Joey. And service Mgr. For taking me in early. service advisor Joey. And service Mgr. For taking me in early. More