AutoNation Buick GMC West

The staff at Buick GMC West are very professional and friendly. They went the extra mile to make sure I was happy with my purchase thank you very much joe, ryan, and Allison friendly. They went the extra mile to make sure I was happy with my purchase thank you very much joe, ryan, and Allison More

Customer service rep Joey is great, but the time waiting and the trip out for us was a bust. I know something is wrong with the front end and I understand about process of elimination. So they wanted to do and the trip out for us was a bust. I know something is wrong with the front end and I understand about process of elimination. So they wanted to do a rotate and balance to see if that corrected the shaky front end. Well 127 dollars later and the problem is still there. So I have to make around round trip over 2 hours drive to drop off the car so they diagnose and look further into it. I even emailed ahead of time to request a service loaner car and then I would be okay leaving my car with them. I really think they should plan things out just a bit better and make it easier on the customer. Well the big picture is I will take my car back and hopefully they get to the route of the problem and me and my family are back on the road safely. More

Customer service representatives very good. I would have preferred to schedule the repair sooner. I believe the steering pump should not have not have failed after 33,000 miles. Car had been I would have preferred to schedule the repair sooner. I believe the steering pump should not have not have failed after 33,000 miles. Car had been driven at least once per week. Discount for the repair? I will seriously consider another manufacturer for my next car. More

Andrei and the team did a great job through the entire process. Appreciate them staying late to complete the deal because we were traveling from over 250 miles away. process. Appreciate them staying late to complete the deal because we were traveling from over 250 miles away. More

Service call was simple, clean, and efficient. They listened to my concerns and downloaded car diagnostics. They steered me toward service tasks that would address the issues and extend the car's They listened to my concerns and downloaded car diagnostics. They steered me toward service tasks that would address the issues and extend the car's life without wasting my money. Service was performed on time and with a confirmation call at the end of the day. More

Beautiful pre-owned car, and a fixed, fair price. Our salesperson, Adriaan (yes, two “A”, couldn’t have been nicer or more professional, and obviously very interested in getting our questions answer Our salesperson, Adriaan (yes, two “A”, couldn’t have been nicer or more professional, and obviously very interested in getting our questions answered. Recommend to anyone car-hunting! More

This maybe could have easily been a 1 star, but most of the associates we worked with were good and overly friendly, even the one that completely dropped the ball. I think communication could have gone a the associates we worked with were good and overly friendly, even the one that completely dropped the ball. I think communication could have gone a long way. This has nothing to do with not finding the problem, but the fact it took 3 weeks of no communication before we ran it up the ladder and finally had some action taken. We do understand stuff happens, but after 8-10 unanswered and unreturned calls and 3 weeks, we had no choice but to find someone who would. I am sure the dealership at a whole is good, but this experience for us was not. This is our closest GMC dealer and we have multiple so rather disappointing. More

Seems to be a good caring auto dealership that want it customers to be treated fair customers to be treated fair More

Awesome service. Terrific personnel. Smooth, Smooth, Smooth. This has to be 15 words, so let my say Carly was terrific. Terrific personnel. Smooth, Smooth, Smooth. This has to be 15 words, so let my say Carly was terrific. More

They were very courteous, friendly, informative and prompt with getting my car returned to me. prompt with getting my car returned to me. More