AutoNation Buick GMC West

We purchased a 2011 Buick Enclave with less than five hundred miles as a used car from GO GMC WEST in July. The dealer is a mess when it comes to paperwork, customer service and money. First, the hundred miles as a used car from GO GMC WEST in July. The dealer is a mess when it comes to paperwork, customer service and money. First, they completely screwed up the paperwork for the title and had to mail forms out to us via FedEx weeks later to process the title. That was a minor inconvenience to what has happened since. We found out a couple weeks after purchase that the dealer eroneously charged us city sales tax in the amount of almost nine hundred bucks. We learned that our city does not charge city sales tax on vehicle purchases and called them to get the money refunded. This is when the fun begins. The check is in the mail. The check is in the mail. It is two months later and our credit union has neither the check or the title for this vehicle. It has been so long that we already have plates from the state and have the car registered, but we still are owed almost nine hundred bucks. My wife and I have called and called this dealership. It is the same runaround and unprofessionalism each time. Transfer to voicemail, no one answers the line in the first place, please hold and eventually the call is hung up. It seems like everyone there wants to pass the buck and continue to just blow us off. My wife asked what they were going to do to make this whole mess right. She was thinking at a minimum a free oil change or a discount on services might show they even cared. She was told it would be made right by paying us our money. We are over sixty days out and still don't have the money refunded. The credit union still has never received the title. Steer clear of this place. It is like calling a teenager on the phone and expecting an intelligent answer. Today I spent fifteen minutes calling over and again. First call was a transfer to voicemail. I asked for the general manager and they passed me to the voicemail of a salesman. Second call she asked me to hold while she looked up our information. That call lasted five minutes and was dropped while I was still on hold. Third call she acted like she never talked to me and wanted to know what I needed. I tried a couple more times and then just gave up for today. Do you want to deal with this sort of headache? Go see them and buy a car. Don't say you were not warned. More

Ernie Bell was excellent to work with - low pressure, very knowledgeable of the different models, options, pricing, etc. His follow-up and communication was excellent. The vehicle I wanted was not availa very knowledgeable of the different models, options, pricing, etc. His follow-up and communication was excellent. The vehicle I wanted was not available at Ernie's dealership, so he arranged for a dealer trade and had the car of my choice available to me on his lot the very next day. I priced this vehicle with 6 different dealerships in Denver, Greely, Castle Rock and Colorado Springs. GO Buick/GMC was right in line with the rest of the dealers. The most important/impressive aspects for me about my experience with Ernie and GO: 1. Low pressure 2. Excellent communication - all e-mails and phone calls were answered immediately 3. Accuracy of information provided was top notch, including price compatability with other dealerships in the area. I will be a repeat customer and will not dread future car-buying experiences. More

I found that Sales manager, Matt and the rest of the employes were freindly and helpful, I did not feel pushed into to my new truck, it was so fun to purchase this truck, that I have told a few friends employes were freindly and helpful, I did not feel pushed into to my new truck, it was so fun to purchase this truck, that I have told a few friends of mind about the time spent at Buick GMC West. I will fron now on pirchaed GMC and not ford... You have a friend for life, Thank you all again for a truck that rides nice, and with a great gas mileage... I plan on keeping this truck for years to come, thank you all again... Jerry Carter of Evergreen, Colo. More

I found the truck I was looking for online, and called the following morning to verify that it was still available. Lance answered my phone call and walked me through the buying process. He was very profe the following morning to verify that it was still available. Lance answered my phone call and walked me through the buying process. He was very professional and courteous, and made the process easy. I will definitely reccomend GO and Lance in the future. More

I am very impressed with everyone at this dealership. They were direct, efficient, and extremely professionally. The sales experience was excellent . Therer were no sales gimmicks...just honesty. The They were direct, efficient, and extremely professionally. The sales experience was excellent . Therer were no sales gimmicks...just honesty. The financial manager was also extremely helpful. After the sale was finished, they all stayed late to work with me on a great low interest financing plan that fit my needs. There has also been great followup from sales and servicing. I have totally been impressed. I will always recommend them. Janet c More

My visit to this dealership exceeded all expectations. The staff, in particular Chuck Weinburg and Andrew Benavides, were very knowledgeable and courteous. From the moment I arrived until I left with my The staff, in particular Chuck Weinburg and Andrew Benavides, were very knowledgeable and courteous. From the moment I arrived until I left with my new vehicle, everyone from the New Car Sales Manager to the Service Department manager made me feel as if I was their only customer. In all honesty, I dreaded going to this dealership--any dealership. And now, I am still telling my friends and neighbors how remarkable my service experience was at GO Buick GMC West. More

I have bought 3 vehicles from GO Buick GMC and every time it has been great. Sin Lounady and the team there are all fantastic. I used to dread buying vehicles, but they make it as easy as possible. Thanks it has been great. Sin Lounady and the team there are all fantastic. I used to dread buying vehicles, but they make it as easy as possible. Thanks and I will be back when it is time for my next purchase! More

Ernie was able to use the internet to locate the exact Terrain that I was was looking for, and at price that I was looking to pay. The Dealer Made and effort to deliver the Terrian when it was promised. T Terrain that I was was looking for, and at price that I was looking to pay. The Dealer Made and effort to deliver the Terrian when it was promised. They had to pickup the Terrian up from Wyoming. Mr. Huffman was also very helpful More

Mr. Lounady and the rest of the team at GO Buick GMC West were awesome! They were so helpful in assisting me in finding the right car for my current needs. Additionally, Mr. Lounady was friendly and great were awesome! They were so helpful in assisting me in finding the right car for my current needs. Additionally, Mr. Lounady was friendly and great to work with. I would recommend this dealership and it's employees to my friends and family. More

Josh was extremely helpful and thorough for the entire sales process. He was informative and patient and he was able to answer all of our questions. He was on time in having the vehicle ready and did a sales process. He was informative and patient and he was able to answer all of our questions. He was on time in having the vehicle ready and did a great job of explaining all of the functions of the vehicle. He was very professional and we would not hesitate to buy from him again. More