AutoNation Buick GMC West

They have NO IDEA what they are doing!!! Problem never solved! I Do NOT recommend this dealership or service department at all! They chose to blame it on technology instead of replacement of faulty equipm solved! I Do NOT recommend this dealership or service department at all! They chose to blame it on technology instead of replacement of faulty equipment More

It's very hard to give a rating because the work was never performed. I brought my car the first time and was told they had to order the part. I made an appointment for the following Friday. I brought t never performed. I brought my car the first time and was told they had to order the part. I made an appointment for the following Friday. I brought the car in on Thursday evening for the 9:00 am Friday appointment. I called Friday evening several times (no answer). I called several times Sat. (no answer). Someone answered the phone Saturday evening and told me the tech had gone home and had not even started working on my car. I needed the car, so I went and picked it up again. I was told that I would be called to reschedule. It's Thursday evening now. Still no call. More

Carlos in Sales is Great! Carlos worked with us over a 3-week period trying to find us the perfect SUV when we have to turn in our Buick Encore lease. He was patient and helpfu Carlos worked with us over a 3-week period trying to find us the perfect SUV when we have to turn in our Buick Encore lease. He was patient and helpful. We joked at the end of our experience that he was family now. Highly recommend you ask for Carlos! More

If I could give them less than 1 star I would. The If I could give them less than 1 star I would. The salesman knew from the get go that I needed navigation on the infotainment system in the car I If I could give them less than 1 star I would. The salesman knew from the get go that I needed navigation on the infotainment system in the car I was getting. I told him that I needed navigation since I had just moved here and didn’t quite know my way around. He said to me several times that the car had it “built into the radio” and the ad for the vehicle online said it had navigation. The salesman told me all I had to do was install an app on my phone and it would give me access to the navigation system. After buying the car and getting it home I discovered that it does not have navigation. I informed the salesman and he said he would do some research to figure it out. I kept asking him every day, several times a day what he found out and he was giving me vague answers like “I am waiting on my GMC rep to get back to me” or “I am getting different stories from different people.” They deliberately waited until AFTER the 5 day return period on the vehicle to tell me that the car didn’t have navigation and that the only option was to pay a monthly fee to On Star for them to tell me over the phone which turns to take. The salesman I talked to about the issue said that it is way too expensive to put it into the car and if the car had navigation that the price of the car would have reflected that, which proves that they knew all along that it didn't have navigation. He then said that he did not intentionally sway me to buy the vehicle... If I knew that it did not have navigation I would have not bought the car and if they had told me when I questioned it the first time I would have returned the vehicle. But now I am stuck with it. I called several times and pushed the prompt for the manager and it wouldn’t connect me. I then called the sales department and asked for the manager and the salesman that answered was the one that sold me the car. I asked to speak to his manager but he would not connect me to him. I would also like to add that when I first agreed to purchase the vehicle (when I was still under the impression that the vehicle had navigation) the price was $5400 which rounded out to about $218 a month. Then when I went to sign paperwork they had decided to add on a warranty they never discussed with me that was $3900 so the ending price for the car was $10,000 after taxes and fees. They said the only way the bank would approve me was to add that warranty because the car was not brand new. The price per month went up to $350 a month with a longer contract and I told him that I could not afford that. He left to “run the numbers again” and came back with the price down to $259 With an even longer contract and said that’s the best that he could do and that he was already losing $2,000 on me, making me feel guilty and acting like I was causing him a bunch of issues, while being extremely rude and condescending. I finally agreed because I needed to get into a new car and at that point I had been at the dealership for 6 hours and he said my credit had already been effected and was insinuating that if I kept looking that my credit would tank even more. I have to say if you want to buy a car from them, which I do NOT condone in the slightest, make sure you know exactly what the vehicle has and make sure you know the actual price when you agree to buy the car. They are shady people who try to make you feel like xxxx about yourself when you say you can’t afford something and lie to get you into a car that they know doesn’t fit your needs. I am very disappointed and frustrated that they think this is ok. More