Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Buick GMC West
Golden, CO
281 Reviews
For residents in the west Denver area, there is no better place for Buick or GMC cars and SUVs than AutoNation Buick GMC West. Our dealership features one of the largest inventories of new and used Buick and GMC vehicles in the Denver area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks and SUVs for sale. Whether you're upgrading to the latest new models, or are getting behind the wheel of a Buick or GMC for the first time, we look forward to your visit!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 281 reviews
June 29, 2020
Carlos in Sales is Great! Carlos worked with us over a 3-week period trying to find us the perfect SUV when we have to turn in our Buick Encore lease. He was patient and helpfu Carlos worked with us over a 3-week period trying to find us the perfect SUV when we have to turn in our Buick Encore lease. He was patient and helpful. We joked at the end of our experience that he was family now. Highly recommend you ask for Carlos! More
by kathy h
Employees Worked With
Carlos
February 14, 2020
If I could give them less than 1 star I would. The If I could give them less than 1 star I would. The salesman knew from the get go that I needed navigation on the infotainment system in the car I If I could give them less than 1 star I would. The salesman knew from the get go that I needed navigation on the infotainment system in the car I was getting. I told him that I needed navigation since I had just moved here and didn’t quite know my way around. He said to me several times that the car had it “built into the radio” and the ad for the vehicle online said it had navigation. The salesman told me all I had to do was install an app on my phone and it would give me access to the navigation system. After buying the car and getting it home I discovered that it does not have navigation. I informed the salesman and he said he would do some research to figure it out. I kept asking him every day, several times a day what he found out and he was giving me vague answers like “I am waiting on my GMC rep to get back to me” or “I am getting different stories from different people.” They deliberately waited until AFTER the 5 day return period on the vehicle to tell me that the car didn’t have navigation and that the only option was to pay a monthly fee to On Star for them to tell me over the phone which turns to take. The salesman I talked to about the issue said that it is way too expensive to put it into the car and if the car had navigation that the price of the car would have reflected that, which proves that they knew all along that it didn't have navigation. He then said that he did not intentionally sway me to buy the vehicle... If I knew that it did not have navigation I would have not bought the car and if they had told me when I questioned it the first time I would have returned the vehicle. But now I am stuck with it. I called several times and pushed the prompt for the manager and it wouldn’t connect me. I then called the sales department and asked for the manager and the salesman that answered was the one that sold me the car. I asked to speak to his manager but he would not connect me to him. I would also like to add that when I first agreed to purchase the vehicle (when I was still under the impression that the vehicle had navigation) the price was $5400 which rounded out to about $218 a month. Then when I went to sign paperwork they had decided to add on a warranty they never discussed with me that was $3900 so the ending price for the car was $10,000 after taxes and fees. They said the only way the bank would approve me was to add that warranty because the car was not brand new. The price per month went up to $350 a month with a longer contract and I told him that I could not afford that. He left to “run the numbers again” and came back with the price down to $259 With an even longer contract and said that’s the best that he could do and that he was already losing $2,000 on me, making me feel guilty and acting like I was causing him a bunch of issues, while being extremely rude and condescending. I finally agreed because I needed to get into a new car and at that point I had been at the dealership for 6 hours and he said my credit had already been effected and was insinuating that if I kept looking that my credit would tank even more. I have to say if you want to buy a car from them, which I do NOT condone in the slightest, make sure you know exactly what the vehicle has and make sure you know the actual price when you agree to buy the car. They are shady people who try to make you feel like xxxx about yourself when you say you can’t afford something and lie to get you into a car that they know doesn’t fit your needs. I am very disappointed and frustrated that they think this is ok. More
by Diettertmorgan
Employees Worked With
Travis, Eric
August 26, 2019
Excellent People = Excellent Dealership We purchased a 2020 GMC 2500HD AT4 from AutoNation Buick GMC West and are extremely satisfied with our experience. Christine Gee (Sales) was always a We purchased a 2020 GMC 2500HD AT4 from AutoNation Buick GMC West and are extremely satisfied with our experience. Christine Gee (Sales) was always available to find an answer for any questions or requests we had. She even arranged a test tow of our boat/trailer behind the truck we were interested in. Matt Hopper (Sales Manager) put together a deal that was fair with no frills and went far above and beyond what we were expecting. Bottom line, do not hesitate to go straight to this dealership when you are in the market for a luxury American made automobile. The cars and the team at AutoNation Buick GMC West are beyond reproach! More
by jprash78
Employees Worked With
Matt Hopper, Christine Gee
January 28, 2019
doesn't deliver paperwork I traded my 2014 Toyota Rav 4 for a 2008 Saab 9-7 on January 7, 2019. It took numerous phone calls and threats to finally receive on January 21, 2019 I traded my 2014 Toyota Rav 4 for a 2008 Saab 9-7 on January 7, 2019. It took numerous phone calls and threats to finally receive on January 21, 2019 the $4,900 they promised me in trade. As of January 28, 2019, I have still not received on piece of paper legal or otherwise regarding this transaction. No temporary tags to allow me to drive the car, no title application, no bill of sale, nothing. For three weeks now, i have no car to drive. I call every three days, have spoken to the salesman, the sales manager, and the finance office manager. Nothing but phony promises "it's in the mail", or "let me have him call you right back". Do not deal with these thieves. They will take your car in trade and never deliver. More
by larry
Employees Worked With
Kevi, RJ,
March 23, 2018
Great job Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price. Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price. More
by Nathan Noel
Employees Worked With
Ryan Kaparoff
February 15, 2017
Super Groovy Customer Service I had the pleasure of working with Charlie at GMC West, AutoNation. He was responsive, and available, and very accommodating. I appreciate all of the I had the pleasure of working with Charlie at GMC West, AutoNation. He was responsive, and available, and very accommodating. I appreciate all of the work during this experience, but Charile and everyone involved. I would recommend this dealership to anyone. They were super groovy! More
by Josicat
Employees Worked With
Charlie
April 24, 2016
No Hassle This place rocks! Tiny was amazing to deal with. I love my new Buick Encore it handles so well in the snow I was shocked. I've already referred my bes This place rocks! Tiny was amazing to deal with. I love my new Buick Encore it handles so well in the snow I was shocked. I've already referred my best friend to Tiny and she is finishing up a deal on a Encore today too. The negotiating was so easy it made it the best buying experience ever. Thanks guys! More
by Happy Buick owner
Employees Worked With
Tiny
April 20, 2016
Amazing Experience! I had a great time buying my new car! Chris was easy and fun to work with and very low pressure. He made sure we had all the information we needed on I had a great time buying my new car! Chris was easy and fun to work with and very low pressure. He made sure we had all the information we needed on the vehicle we came in on, and then turned us on to a certified pre-owned that was MORE car with MORE features and a longer warranty for LESS money! Finance was easy and the managers were helpful as well! Thanks! More
by Gravyhead
Employees Worked With
Chris
March 22, 2016
Great Customer Service!! Tiny was great! So informative, quick, no pressure. He worked hard for us and made it a smooth, easy experience. I would definitely recommend Autonati Tiny was great! So informative, quick, no pressure. He worked hard for us and made it a smooth, easy experience. I would definitely recommend Autonation Buick Gmc West and will use them for my next car! More
by Kim
Employees Worked With
Tiny
January 28, 2016
NEW PURCHASE JUST BOUGHT A NEW TRUCK AND I LOVE IT ! ALL THE FEATURES WERE EXPLAINED IN DETAIL, SO IT WAS WELL UNDERSTOOD. THE DIESEL IS SO QUIET. JUST BOUGHT A NEW TRUCK AND I LOVE IT ! ALL THE FEATURES WERE EXPLAINED IN DETAIL, SO IT WAS WELL UNDERSTOOD. THE DIESEL IS SO QUIET. More
by GMC123
Employees Worked With
TINY
