AutoNation Buick GMC West

Return call right away, guy on phone was great, got there and was introducing myself when a super obnoxious woman interrupted and took over. The keys were locked in the car, it still needed work done in orde and was introducing myself when a super obnoxious woman interrupted and took over. The keys were locked in the car, it still needed work done in order to leave dealership. The sales lady was the complete package. The complete package of the what makes the hairs on your neck stand up knowing that you are going to a car dealership and you might end up with someone like her. Even if the car had been exactly what we wanted I would have insisted upon buying from a different salesperson. Do better, people want real people. Of all the lots I went to that day, and there were a lot, that dealer is the one that stands out and not in a good way. More

STAY AWAY FROM THIS DEALER!!On Saturday July 3, 2021, I STAY AWAY FROM THIS DEALER!! On Saturday July 3, 2021, I contacted the dealer and spoke to sales representative Ryan McCann and requested informati STAY AWAY FROM THIS DEALER!! On Saturday July 3, 2021, I contacted the dealer and spoke to sales representative Ryan McCann and requested information on a vehicle I was highly interested in . I asked about numbers to purchase and also a possible trade in. After various phone calls back and forth Ryan McCann worked numbers out for the purchase as well as for the trade in. I was in agreement with the numbers and asked what they needed from me to lock in the deal. Keeping in mind that I was calling from Illinois and was going to drive out to pick up the car he knew the importance of securing the deal before the long weekend (4th of July). Ryan McCann said it was simple all they needed was a security non refundable deposit of $1,500.00 an online credit application and a sales menu. I told Ryan McCann that I would pay the deposit and work on the online credit application. Ryan McCann directed me to the sales manager Tommie Poole Jr, and he sent me a Sales Menu and Ryan McCann sent me the online credit application. I filed everything out and sent it to Ryan McCann immediately. That being said the dealer RAN MY CREDIT, because I was the purchaser for the vehicle. I was told by Ryan McCann that I was Pre-approved. I also signed the sales menu that the sales manager Tommie Poole Jr. sent to me on Saturday July 3rd, the same day I inquired about the vehicle, all of this was sent around 4:35PM Colorado Time. After sending over the credit application and my credit being ran I was contacting Ryan McCann and texting him in regards to the deposit and his last communication to several hours after I was trying to reach him on Saturday July 3,2021 was that he was out of the office already and that he would call me first thing Monday morning July 5th so I can make the non refundable deposit for the vehicle. I would like to emphasize that I had already sent to Tommie Poole Jr. the SIGNED sales menu and my credit had already been RUN and I was PRE APPROVED for the vehicle. The dealer did not receive my $1,500.00 non-refundable deposit because Ryan McCann left the dealer knowing that I was PRE- APPROVED and did not get back to me in regards to taking my payment information and he texted saying he would call me on Monday July 5th first thing in the morning. As a HONEST person, I took Ryan McCann’s words, that he would call me first thing on Monday July 5th 2021 and take my deposit payment. On Monday July 5th, 2021 I received a phone call from Ryan McCann to let me know that the vehicle that my credit was ran for, already PRE-APPROVED and I had already signed a Sales Menu that it had been just SOLD. What kind of dishonest way of doing business is this?Was this a joke? How could this dealer run a credit have a pre-approval and a signed sales menu and sell the car to another buyer that day within less than an hour of the dealer being opened? I asked to speak to a General Manager, I am still waiting on that phone call ( it never happened) The General Manager name is Laura Caselli, she still has not given me a call back. I had no other option then to speak to the Sales Manager Tommie Poole Jr, and he had no respect what so ever. Did not even try to make the situation better. That he was sorry and that he couldn’t do anything. So now, after my credit was ran, I signed a sales menu and I am pre-approved for a vehicle, the dealer decides to sell and now all they can say is “Im Sorry, I can’t do anything”. This is totally unacceptable because I am now jeopardized because my credit was ran and this will appear on my credit and the ONLY reason why I ran my credit was to purchase the vehicle not to have the dealer sell the car I was pre-approved for. As a business owner, all I can say is please stay away from this dealer. My experience was not good at all. It is very unfortunate that they were not able to do anything about their dishonest way of doing business. More

I would NEVER buy a car from this company ever again. From the financing to service department. RIP OFF. PURCHASED 2015 CHEVY TRAVERSE 3/20 WITH 87,620 MILES. DUE TO COVID ONLY PUT 90,000 MILES. TOOK CAR From the financing to service department. RIP OFF. PURCHASED 2015 CHEVY TRAVERSE 3/20 WITH 87,620 MILES. DUE TO COVID ONLY PUT 90,000 MILES. TOOK CAR BACK DUE TO SENSOR PROBLEM AND ASKED SERVICE TO CHECK SHAKY ON DRIVER'S SIDE OF THE CAR. SERVICE DEPARTMENT STATES I NEED NEW BRAKES DUE TO SHOES BEING WARP. ADVISED SERVICE DEPARTMENT I PURCHASED THE CAR FROM THEM AND DUE TO THE LOW MILEGE THIS HAD TO BE A PROBLEM WHEN CAR WAS SOLD TO ME. WHEN I REQUESTED A COPY OF PRE SALE INSPECTION WAS TOLD THEY DON'T HAVE A COPY OF IT AND SALES MGR REFUSES TO PAY FOR REPAIRS. NOT TO MENTION OVER PRICE WARRANTY THAT DOES NOT COVER BRAKES. BE VERY CAREFUL WITH FINANCING WITH THEM-AGREED ON PRICE OF CAR AND DOWNPAYMENT. PAID DOWNPAYMENT AND SIGNED FINANCING PAPER. AFTER DRIVING THE CAR FOR WEEK, FINANCE GUY CALLS AND STATES HE FOUND ANOTHER BANK TO FINANCE ME AND NEEDS MORE $$$$ FOR DOWNPAYMENT. WHEN I QUESTIONED HIM CONCERNING THIS MATTER, HE THROWS IN USELESS OVERPRICE WARRANTY FOR THE "CONFUSION". I HAVE SPENT THE LAST 4 HOURS TO REACH SOMEONE, OTHER THAN AUTONATION'S ANSWERING MACHINE, TO DISCUSS THIS MATTER TO NO AVAIL. IS IT BECAUSE I AM A WOMAN, AND/OR, WOMAN OF COLOR THAT I RECEIVED SUCH HORRIBLE SERVICE. PLEASE LET ME KNOW SO I CAN WARN FAMILY AND FRIENDS. More