AutoNation Buick GMC West

Every one in this dealership was helpful, nice and very accommodating. We are living in a frustrating time with regards to buying a new vehicle and it never showed. accommodating. We are living in a frustrating time with regards to buying a new vehicle and it never showed. More

Made an appt for mainly a weird new sound my car suddenly started making and was randomly idling hard. While I was making the appt, I said I also wanted to do my 40,000 mile service, as well as get my recall started making and was randomly idling hard. While I was making the appt, I said I also wanted to do my 40,000 mile service, as well as get my recall taken care of that was set out in regards to oil overusage. I made an early appt to drop my car off and leave it there all day. When I called later that afternoon looking for status, I was told that my car was ready to go. Once I got there, I was informed that the only service they did on my car was an oil change. The tech at the desk - Harry - said that they weren't able to figure out what the noise coming from my car was because they weren't familiar with a Jeep engine. (I called AutoNation Buick GMC West prior to making an appt to ask if a Jeep could be serviced here, and was assured that it would be no problem.) So not only was I lied to (by either the person on the phone saying they could fix my Jeep OR the tech telling me they weren't able to diagnose my Jeep), but they also didn't do anything that I even set my appt up for. Had I know they were just going to do an oil change instead of the 40,000 mile service that I asked for, I wouldn't have taking it to an AutoNation for just an oil change. They also didn't even mention the oil issue recall when I picked up my car. I told them on the phone, and when I dropped my car off that I needed that taken care of while I was here. It was in my email confirmation and on the paperwork the techs had. But they chose not to pay attention to it. So now not only do I have to make another appt to get my 40,000 mile service and get a recall fixed, I just paid over $70 for an oil change alone that I did not need. Will not ever go to this AutoNation service dept again. Terrible service and no communication. More

Did a oil change on my truck for me. Everything want fine, they never called when it was done so I had to call them a few times to check on it. Also left greasy hand smudges on the exter Everything want fine, they never called when it was done so I had to call them a few times to check on it. Also left greasy hand smudges on the exterior of my door and inside my truck More

Great communication from start to finish. I knew buying a new truck would be difficult, but Auto Nation helped me find the right truck and communicated with me during the whole process. I knew buying a new truck would be difficult, but Auto Nation helped me find the right truck and communicated with me during the whole process. More

Got my truck in quickly for an air bag recall, was told a couple hours, but ended up taking most of the day due to a bracket that was not at dealer. Advisors were pleasant and easy to work with. Did recomme couple hours, but ended up taking most of the day due to a bracket that was not at dealer. Advisors were pleasant and easy to work with. Did recommend additional services whixh seems pretty typical. Overall good experience for warranty item, likely won't do recommended services at dealer though as the cost there is quite a bit higher than my regular diesel shop. More

Have great communication with customers. Always keep updates about any problems with the vehicle being worked on. Great flexible schedule when you need them. Always keep updates about any problems with the vehicle being worked on. Great flexible schedule when you need them. More

Great communication and updates. Friendly and knowledgeable. Had a supply chain issue for a part but Joe kept me informed over the time they had the vehicle. Friendly and knowledgeable. Had a supply chain issue for a part but Joe kept me informed over the time they had the vehicle. More

Everything was as expected from a good reputation dealership. People there work hard to get you in you new ride. Would recommend dealership. People there work hard to get you in you new ride. Would recommend More

Fast, friendly, efficient is all aspects of the transaction. Had what I wanted at the best price in the area. transaction. Had what I wanted at the best price in the area. More

Took to long to do an inspection for a new maintenance contract. Should have been just about 2 hours, not 4!! contract. Should have been just about 2 hours, not 4!! More