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AutoNation Buick GMC West
Golden, CO
281 Reviews
For residents in the west Denver area, there is no better place for Buick or GMC cars and SUVs than AutoNation Buick GMC West. Our dealership features one of the largest inventories of new and used Buick and GMC vehicles in the Denver area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks and SUVs for sale. Whether you're upgrading to the latest new models, or are getting behind the wheel of a Buick or GMC for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 281 reviews
May 05, 2022
Excellent all around, expecially our sales person. He was Johnny on the spot for us. We even called him at home. We will highly recommend your dealership and Tristin f He was Johnny on the spot for us. We even called him at home. We will highly recommend your dealership and Tristin f More
by gil
Employees Worked With
Tristin.
May 01, 2022
Dealer ship was quick and precise on the completation of all document , with exception of telling me tha no rear seat heaters and giving me the credit all document , with exception of telling me tha no rear seat heaters and giving me the credit More
by msmith4774
Employees Worked With
Tristen
April 27, 2022
General Good I have a Saturn ION. Saturn, used to be under GMC, but is now defunct. Saturn uses GMC parts so I need to take it to a GMC dealership. My car is over 100K in mileage; Saturn, used to be under GMC, but is now defunct. Saturn uses GMC parts so I need to take it to a GMC dealership. My car is over 100K in mileage; I happen to acquire the original Saturn "Maintenance Log: High Altitude Service Requirements" as a hard copy. I prefer that they take their time to do the maintenance right so I tend to schedule in the middle of the week and leave it over night. In general, service advisors always seem to ask: "What is needed ?", to which I reply "do what's in the maintenance book for the mileage". I tend to forget what was previously done and when (for example: "flushing the transmission fluid"; I hope their computers logs will be able to answer for me Typically the AutoNation website "schedule Service" feature does NOT allow a text area field to accept your input on what you need. (It still does not) This time I was **PLEASANTLY** surprised by #1: when I scheduled service, I got the email address of my service advisor allowing me to send email with a PDF file attachment of the relevant page in the previously mentioned Maintenance log #2: the service advisor was able to consult their "maintenance computer" on suggested maintenance line-items and essentially ONE UP ME (or do it better) #3: the service advisor left a voicemail indicating: "it was done and ready for pick up" (typically they tend to forget this step. I call ahead to make sure before pickup) The first wrinkle (which that Autonation has NO control over) was due to a personnel shortage, I had to wait an extra day for the maintenance to be completed The only other wrinkle was that when I dropped off my car in the afternoon (the day before the appointment) ... the courtesy shuttle was unavailable (assigned to pickup parts) so I had to take a cab home. It took the cab company roughly an hour to dispatch a taxi (luckily I cleared my scheduled and assumed the worst case) More
by JK
Employees Worked With
Joe Hancock
April 26, 2022
Scheduled an appointment for 2 weeks out to have the diagnostic run on the check engine light. We dropped it off the night before for our Wednesday appt - we heard nothing by the afternoon so WE had to diagnostic run on the check engine light. We dropped it off the night before for our Wednesday appt - we heard nothing by the afternoon so WE had to call. They had not run the test and their bays were full and the excuse we got was the tech was out sick and they are short handed. Why schedule an appointment then. They said they could fit us in on Monday - "was that okay to leave our vehicle and wait until then." No it's not we had an appointment. It was excuse after exuse. The tech had to get approval from the manager for us to pick it up. That was unheard of since it is our car. Very disappointed in the service since we bought the vehicle there in 2012 (actually bought 2 at the same time) and have all previous work done there. When we picked it up our vehicle not an apology or anything. Never again will we use GMC or purchase from them. More
by Julie
Employees Worked With
Harry
