AutoNation Buick GMC West

The staff in the Service Department was very professional. They were very polite and kept me updated on the status of the repairs being completed on my car. I appreciate my service representat professional. They were very polite and kept me updated on the status of the repairs being completed on my car. I appreciate my service representative, Harry. He is great!!! More

My service representative, Joey, was fantastic; knowledgeable, competent, and friendly. Waiting area very relaxing and comfortable. knowledgeable, competent, and friendly. Waiting area very relaxing and comfortable. More

I can’t complain about anything concerning our purchasing experience. Everyone was friendly and responsive. I hope that my service experience will be as positive. experience. Everyone was friendly and responsive. I hope that my service experience will be as positive. More

I'm pleased with the service I've gotten over the past 16 years. Now, if we can just figure out how to watch the new overview maintenance videos, on my phone or computer, I'll be even happier. years. Now, if we can just figure out how to watch the new overview maintenance videos, on my phone or computer, I'll be even happier. More

I am extremely pleased with the service that I received from Harry and the crew. I appreciate the follow-up every day and he went out of his way to explain things about my car and what was being inspected from Harry and the crew. I appreciate the follow-up every day and he went out of his way to explain things about my car and what was being inspected. I will not go to any other dealership in the future as I am very happy with these folks. More

Always professional, make me feel comfortable each visit. The staff is well versed in listening and helping resolve any issues. The staff is well versed in listening and helping resolve any issues. More

Made an appointment to get the RCDLR module reprogrammed after I put a new one on. I was told when I made the appointment it would take about 1hr to complete, but when I got to the dealership they said it after I put a new one on. I was told when I made the appointment it would take about 1hr to complete, but when I got to the dealership they said it was going to take a couple hours. I waited 2.5 hrs and my car seemed to be fixed, but unfortunately the next day the original problem came back. I called the dealership back and explained my car wasn't fixed and needed to have additional scan work done to diagnose the problem and was quoted $236 minimum to diagnose the problem. I think that is way too expensive so I will have to take my car somewhere else and get the problem fixed. More

Always great customized customer service. They care about me and my car. I am a loyal customer of many years and several cars and trucks. They care about me and my car. I am a loyal customer of many years and several cars and trucks. More

Never called with updates as promised. Kept vehicle for over a week and didn't focus on finding the issue. Finally got the issue fixed and the same issue happened again in less than three Kept vehicle for over a week and didn't focus on finding the issue. Finally got the issue fixed and the same issue happened again in less than three weeks. To top it off, there was a new huge dent in my bumper on my brand new truck and they won't admit they did it. I would never recommend this service location. More