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AutoNation Buick GMC West Sahara - Service Center
Las Vegas, NV
349 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
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349 Reviews of AutoNation Buick GMC West Sahara - Service Center
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January 06, 2023
Allen Wright was great! I didn't make an appointment for my Service, and he helped me with my car Services. I thought I had to wait at least 2 hours, but my car was ready le I didn't make an appointment for my Service, and he helped me with my car Services. I thought I had to wait at least 2 hours, but my car was ready less than an hour. Everything was done as expected. More
by Min S Pak
Employees Worked With
Allen Wright
December 30, 2022
They are always efficient and friendly here. I have had all of the required maintenance done at this location and have had no issues with my 2015 Encore that I just love. I have had all of the required maintenance done at this location and have had no issues with my 2015 Encore that I just love. More
by Happy Buick Owner
Employees Worked With
Armando
December 26, 2022
ARMANDO xxxxx IS ABOUT THE WORST SERVICE ADVISOR I'VE HAD TO DEAL WITH SINCE I STARTED DRIVING A VEHICLE. THIS WILL BE MY LAST TIME AT YOUR SERVICE CENTER. YOU GUY NEED TO HAVE SOME TYPE OF TRAINING ON & TO TO DEAL WITH SINCE I STARTED DRIVING A VEHICLE. THIS WILL BE MY LAST TIME AT YOUR SERVICE CENTER. YOU GUY NEED TO HAVE SOME TYPE OF TRAINING ON & TO communication WITH THE CUSTOMER How was the communication from the service department TO THE CUSTOMER. I MARKED 4 OF YOUR QUESTIONS BELOW AS VERY POOR. NO MARKS LOWER THEN VERY POOR. ARMANDO HAD SOME PRETTY GOOD EXCUSES, I HAD NEVER BEED LIED TO SO MANY TIMES. HE DOSEN'T KNOW HOW TO LISTEN TO THE CUSTOMER. HIS ADATUIDE IS ALL WRONG FOR DEALING WITH THE PUBLIC. THIS SHOULD TAKE CARE OF NOT GETTING TAKEN CARE OF. MY Rating for this Service Center VERY xxxx POOR, Would you recommend this service center, NOT NO BUT xxxx NO. NEVER More
by pissed off customer. jmm583b
Employees Worked With
I WISH IT WASN'T ARMANDO
December 08, 2022
It is frustrating that, even with an appointment, you have to put your car "in line" to have major service done; i.e., a service queue, which is not convenient for a single-car household. This would have have to put your car "in line" to have major service done; i.e., a service queue, which is not convenient for a single-car household. This would have resulted in hundreds of $$ in rental car expense having to be incurred. That being said, I found out that is a GMC policy, not the dealer's. GMC needs to rethink this policy. You should be able to bring your car in on the day the repairs are to commence, not pay for a rental while your car sits idle in their garage for days. Once I made contact with Mike, the service manager, he was able to get my vehicle repaired in a very timely manner w/o the added rental car expense. So I give my local dealer 5 stars and national GMC 3 stars. More
by peggysue4761
Employees Worked With
Mike, Brian
December 07, 2022
Another satisfying visit to GMC West Sahara. Mike Terhune is Service Manager and is the best in the business. He is fully engaged with the service technicians and service writers. Always knows t Mike Terhune is Service Manager and is the best in the business. He is fully engaged with the service technicians and service writers. Always knows the status and progress of my repairs. I’ve been going here since I bought my customized Sierra 1500. I would highly recommend this dealership for any repairs you may have. More
by Warren Bruce Turkett
Employees Worked With
Manager Mike Terhune. Services writer Brian.
