AutoNation Buick GMC Henderson - Service Center

Most dishonest and deceitful dealership I have ever dealt wi Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/inco Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/income generation inspection” Was told that breaks were nearing failure, needed to repair. Had breaks inspected by two other shops, have over 50% breaks left. Again on 25 Sept 2014 asked Autonation GMC to look at emergency break as it would not engage. From Autonation GMC and I quote “Inspection found brake pedal broken” and Autonation GMC said they could fix it for about $579.00. Did not let them fix the “broken” break. 2 Sept, 2015, asked Imperial Auto Center to look at emergency break. Installed a drop of lubricant on latch, works fine now. Installed after market tail lights on Yukon and could not get these lights to work. Took to Autonation GMC to find where I had error. Was told that the lights were defective and charged me $265.00. Their work did not settle with me so I inspected the system and found two fuses were blown out. Replaced fuses, tail lights work perfect. Autonation GMC refunded me my money. This dealership should not be allowed to even inspect a vehicle. They are there for one purpose, rip off the customer, no matter what, get their money by deceit and dishonesty. I have the Autonation GMC invoices to prove the above statements. More

Worst service experience ever Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service b Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service because the engine light came on. They asked to keep the car over night even though it was a quick fix. I asked them to fix weather a weather stripping problem and wash it. No problem I was told. I called 3 times the next day starting at 1:00 to 4:00. I was told they wood call me back in an hour the first time. Finally after waiting they told me it would be ready after 5:00. I came in at 5:15. Waited and waited in a lobby that smelled like gasoline. I now have a headache. It was not ready. It didn't get washed as I didn't wish to wait for it. The weather stripping didn't get fixed and they asked me to come back on Wednesday. I won't be going back their ever. Had a much better experience last oil change at fairway gmc. To top it off. All they did was change a spark plug. And they put 21 miles on my car. Guess someone needed a free car for the weekend. Terrible dealership. Cannot be trusted in my opinion. More

I brought my GMC Terrain in for the first service appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did I have any concerns with my Terrain. While verifying my information in the computer my vehicle was already taken to the shop to perform the service. I was offered coffee or water. The service took less than 90 minutes and they also washed my vehicle. I felt very confident in Alain and the service department. The amount of time spent at the dealership was much better than other dealers that I had previously delt with. My next appointment was set up for me and I was wished a great day. Couldn't have been made more welcomed and appreciated by all. Excellent dealership and staff. More

Fast, friendly, comment service. Would highly recommend this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! More

I've always been hesitant to get work done at the dealer because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I had an issue with a "service airbag" warning on the dash. I was told after a diagnostic that a sensor in the front bumper was faulty and needed replacing. In a moment of weakness and fearing that airbag components were out of my league for home repairs, I agreed to have the work done even though the price quoted was over $450. I paid the ticket which had a misc. charges line item of almost $35. When I questioned this, I was told it was to pay for shop incidentals such as towels and things like that. I found this amount unusually high since they only replaced an electronic component that you could hold 3 of in your hand. The next day I took the vehicle back because the "service airbag" warning was still showing on the dash. Now I'm told I have another defective unit but to quell my anxiety of probably another $500 bill, was told I would receive "lots of discounts and no labor charges for the second sensor. Ok, they are working with me I thought. With some research, I found the first sensor was sold to me for $30 more than retail, the second was sold to me at retail minus 10% and that the sensor is available from gm parts direct for half what the first one cost. Ok, now that I'm feeling ripped off, I go under the car to find out how hard the parts are to exchange. They are in plain site, nothing to get out of the way, 1 bolt, 1 electrical connector. $256 labor. My contention after all this is that I was overcharged for the original part and grossly overcharged for labor. There was 1 hour and 45 minutes between my auth. to do the work and when I was told my car was ready. $256 labor. Enjoy that extra money because I won't be donating any more. After hearing from the dealership, I understand half the labor charge was for diagnostics. They realized half the labor was at the wrong higher rate and refunded $40. They had no answer for my complaint about charging $35 for shop supplies to plug in an electronic module or charging $30 more than retail for the part. No way would I trust them ever again. More