AutoNation Buick GMC Henderson - Service Center

I was scheduled for an oil change. Had an 8 AM appointment. Right on time. I also brought along a letter that I had received a few months ago from GM, about a recall for a problem wi Had an 8 AM appointment. Right on time. I also brought along a letter that I had received a few months ago from GM, about a recall for a problem with headlights on the Terrain. The tech said that he had not seen or heard anything about it. I waited over three hours for a simple oil change. No one ever came back to the waiting area to give me any update as to why it was taking so long. I finally went to and asked, and was told that no one had ever heard about this recall, and that the tech working on my car had been working with some GM person to see if there was a solution to the recall. Apparently there is not one yet. The letter was kept by the advisor and attached to my report, I was not given it back in any form. I was also informed about some other items that would need attention in the future, such as the 100,000 mile maitenance. I said that I would schedule that later. I was also told that my tires were worn and should be replaced. Funny, because the week before I had my tires rotated at the facility I purchased them, and was informed that they were looking good and did not need to be replaced yet. More

Excellent service always very helpful in answering questions I have and customer service is fantastic . questions I have and customer service is fantastic . More

Jose is always professional and goes out of his way to make sure my truck is taken care of and kept up to standard! He makes sure that if I need anything don’t you my truck to call him directly and he w make sure my truck is taken care of and kept up to standard! He makes sure that if I need anything don’t you my truck to call him directly and he will get me scheduled immediately! I would give him a 5 Star rating! Thanks Jose for all you do for our vehicles! Walter Scott More

Customer service is really world level I’m very happy with the service I’m getting from them with the service I’m getting from them More

From the time I made a appointment till I picked up my truck, service was very professional and they kept me in the loop on what was going on every step of the way. truck, service was very professional and they kept me in the loop on what was going on every step of the way. More

Only vehicle dealership I have used for 25 years. Have always treated me very fair. . Have always treated me very fair. . More

Denise does a great job. Checked in right away. I waited for the the truck to be serviced and in less than two hours it was done. Checked in right away. I waited for the the truck to be serviced and in less than two hours it was done. More

Really impressed with the care and connection that Kenny provides to each customer through service! provides to each customer through service! More

Denise was absolutely wonderful. She gave superb service. I’ve never had such wonderful service since I brought my car. Thank you Denise for making myself as well as my mom specia She gave superb service. I’ve never had such wonderful service since I brought my car. Thank you Denise for making myself as well as my mom special More

My car being in the shop was a huge headache but GM David, Jose and Ethan were extremely helpful with my situation and provided excellent customer service creating a very happy customer that will defin David, Jose and Ethan were extremely helpful with my situation and provided excellent customer service creating a very happy customer that will definitely go back if I ever want to purchase another vehicle. More