AutoNation Buick GMC Henderson - Service Center

We had a 9 am appointment for a complimentary 3 month oil change after purchasing the vehicle at the end of July. I thought the oil change service includes a tire rotation and safety inspection and I ment change after purchasing the vehicle at the end of July. I thought the oil change service includes a tire rotation and safety inspection and I mentioned that when I checked in and was told that was standard procedure. We were told it would be about an hour wait. After an hour I had to walk out to the service area to see what was the status and was told it would be done soon. No one ever actually came inside to advise us on the status. At about 2 hours I walked out to the service area and they gave me the key and said it was out front. We headed to the vehicle and realized I had no paperwork and went back to get that. After leaving the facility, I looked over the paperwork and noticed that it indicated the safety inspection was not done because it was done 30 days ago? The car was purchased 90 days ago and I was looking forward to seeing what the recommendations were and if there were any issues. It makes me question if maybe, because it was the last day of our warranty, you didn't want to find anything wrong or that needed attention. This was our first use of your services and I was hoping for something better. I am concerned at what happened during that 2 hour period? I question if the tires were even rotated. The cost of maintaining a vehicle is costly and my time as well is important. We count on dealerships to provide efficient and honest service and recommendations. In this case, I feel we were let down. I was considering using your facility as my service center but the recent service has me wondering how I can trust your facility to service my vehicle properly. I welcome your response! Thank you More

Jose my service representative knew that I just had surgery a couple of weeks before, so he made sure that I did not have to walk and brought my automobile to the door closest to the waiting area. It surgery a couple of weeks before, so he made sure that I did not have to walk and brought my automobile to the door closest to the waiting area. It is nice in today’s world to have company make you feel special. More

Kenny was ready for me when I got there so no waiting time. He also did his best to get me done so I could attend to sick grandbabies. time. He also did his best to get me done so I could attend to sick grandbabies. More

I’ve been getting my GMC sierra truck and other GMC vehicles serviced at this location for many years. Service is very thorough and I don’t have to wait long. I live 30-4in away but will drive to thi vehicles serviced at this location for many years. Service is very thorough and I don’t have to wait long. I live 30-4in away but will drive to this location before going to Earnhardt GMC where I didn’t have a good experience. More

The customer service I received was excellent and they truly made sure I was taken care when I had to take the shuttle to get to work. truly made sure I was taken care when I had to take the shuttle to get to work. More

In 2021 my fan kept running when the car was shut off. I called service and was told this is normal. I drove to Flagstaff, AZ and was told the same thing at the Buick dealer. When I returned home the e I called service and was told this is normal. I drove to Flagstaff, AZ and was told the same thing at the Buick dealer. When I returned home the engine light came on. I called service and was told to bring it in. It was determined that the water pump needed to be replaced. I'm very thankful that I didn't get stuck on the road between here and AZ. I was given a rental car and was without my car for 2 weeks. When I picked up the car, I was told there was another part that needed to be replaced, they didn't have it on hand, but it was ordered, and they would let me know when it was received and ready to install. I called a few times to find out if it had been received and never received a response. I took the car in for an oil change and they notice that the water pump was leaking. They worked on it again but still did not replace the additional part. Moving forward to September 2022, the fan started running again when the car was shut off. I took it in and the part was finally replaced. Buick had my car for 5 days in which it sat for 3 - 4 without anyone looking at it. When I bought the car everyone was very attentive and told me how great the service department would treat me. That hasn't been a true statement as of yet. I hope this repair will last; time will tell next September. More

Service Dept. staff were courteous, waiting area comfortable and clean with free coffee, hot chocolate and lots of vending machine options. Extremely clean restroo staff were courteous, waiting area comfortable and clean with free coffee, hot chocolate and lots of vending machine options. Extremely clean restrooms. More

Jose was very professional, and the service was efficient. We were treated in a friendly manner by all employees that we encountered on the day of service. The waiting area was very pleasant an efficient. We were treated in a friendly manner by all employees that we encountered on the day of service. The waiting area was very pleasant and thank you for the free coffee! More

Ryan was friendly, professional and we bonded immediately- we both are Yankee fans. He took care of my current service requests and advised me of the service that needed to be done the next time immediately- we both are Yankee fans. He took care of my current service requests and advised me of the service that needed to be done the next time I come in. Thank you Ryan. More

Oh wonderful dealership highly recommend to anyone who wants to go through service especially Kenny the underwriter great customer service on top of everything and will give you every option and is very s wants to go through service especially Kenny the underwriter great customer service on top of everything and will give you every option and is very strict. Highly recommend the service department especially very friendly and direct upfront my xxx off to these guys are going to bat for me and taking care of my vehicle. Kenny you’re the man appreciate your help buddy. More