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AutoNation Buick GMC Henderson
Henderson, NV
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 568 reviews
October 11, 2021
Denise was extremely professional and friendly. Everything was efficient and accurate. I told Denise that the last time my car was in for service it had been rubbed by the tires of another car/truc Everything was efficient and accurate. I told Denise that the last time my car was in for service it had been rubbed by the tires of another car/truck parked too close to it. She had my car parked away from other cars. More
by shar.thom979
Employees Worked With
Denise Kipling
Helpful August 09, 2021
$550 oil filter.I came in with my oil pressure gauge $550 oil filter. I came in with my oil pressure gauge showing a significant drop. I waited for 3 1/2 hours - then saw the van out in the parking lo $550 oil filter. I came in with my oil pressure gauge showing a significant drop. I waited for 3 1/2 hours - then saw the van out in the parking lot - and upset - asked what the heck was going on. The service guy made a special exception for me and got the van in to be checked after 4 hours....Why make an appointment to bring the car in at 8 AM when it's going to be checked at 1pm? I ended up sitting at the dealer almost all day. I was told the oil temp sensor was intermittent. It was replaced at the rather spectacular cost of $550. I was given the car - and drove out - with the oil pressure gauge showing just the same as when I had brought it in. The tech must have driven it. He must have known it was not fixed but I was not given any warning... I called service guy over the next day or two. He's a nice guy. I enjoyed chatting with him. He was shocked! shocked that nothing had changed.... and asked me to bring it in any time. Then I did an oil and filter change. I had known that a clogged oil filter could cause this problem but I still had a significant amount of life left in that filter. Still it WAS the oil filter. As soon as that was changed the pressure returned to normal. For me it's not so much that they missed the problem - it's that they didn't fess up and tell me the problem still existed...That would have gone a long way to reducing my upset. I don't think they ripped me off - I think they just made a mistake. They've actually done fine with servicing the van before, and this time they checked the brakes and transmission and said they were fine. My biggest beef is that the van clearly wasn't fixed and they let me discover that fact myself. Why would I return to a place that does that? More
by Cort
Employees Worked With
don't remember
July 11, 2021
Denise Kipling in the service department was awesome. She scheduled us on quick turnaround and was transparent throughout the process, texting updates frequently. Other members of the dealership like D She scheduled us on quick turnaround and was transparent throughout the process, texting updates frequently. Other members of the dealership like David, were very knowledgeable, professional and friendly. More
by clyde_h
Employees Worked With
Denise Kipling
June 29, 2021
I own a 2020 GMC Sierra Denali and used AutoNation Buick GMC Henderson for the fist service. I could not have asked for a better experience! The service advisor was prompt, polite, and professional. The ser GMC Henderson for the fist service. I could not have asked for a better experience! The service advisor was prompt, polite, and professional. The service was fast and they washed the truck upon completion. More
by bconboy
Employees Worked With
David Grozian
March 16, 2021
I've bought 3 different Buicks from this dealership. I'm so disappointed now. I have defected windows over 1+ yrs. I cannot get results!!! so disappointed now. I have defected windows over 1+ yrs. I cannot get results!!! More
by luwilson2000
Employees Worked With
Service guys are gone (both)
January 21, 2021
No stars would be more accurate! This place has got the be the worst place to ever buy a car. Starting from the very beginning, March 2nd, 2018 we buy our 2009 Volkwagen Touareg. Two days later our che be the worst place to ever buy a car. Starting from the very beginning, March 2nd, 2018 we buy our 2009 Volkwagen Touareg. Two days later our check engine light come on. We call Autonation and inform them of the issue and they basically tell us its our problem. We take the car to Autozone to check the codes only to find out its our catalytic converter. We call again to let them know and again they tell us TOUGH xxxx. You CAN NOT REGISTER A CAR WITHOUT A PASSING SMOG CHECK, so explain to me why we paid $60 for a SMOG check that we never received? Finally after calling Channel 13 and filing a complaint with the DMV, Autonation "graciously offers" to fix "our" problem on April 27th, 2018. They tell us it'll cost us $3,000. We tell them they can take that $3,000 and shove it. So they fix it on their tab. We thought we were free of this wretched place. NOPE. Our check engine light pops up in September and our mechanic explains its the catalytic converter. YES, THE CATALYTIC CONVERTER THAT WE SPENT NEARLY 2 MONTHS TRYING TO GET FIXED IN 2018. We are completely shocked. We explain to the mechanic our issue with Autonation and he tells us that its ok, this part should be covered under a federal warranty (5 years or 50,000 miles). We did NOT want to come back to this location to have to go through the same xxxxxxxx all over again. Finally we decided we had to, there was essentially no other choice. So I start by covering my bases, I call the Autonation Volkwagen to make absolutely sure I have to go the the Buick GMC location. The ladies at Volkwagen informed me that yes I would have to venture to this xxxx pit once again due to the fact that they were the ones who did the work in the first place. So I call the Buick GMC location to set up my appointment. Right off the bat, the lady gives me the run around. Says I need to go to the Volkswagen location. After some back and forth, we establish an appointment for January 19th, 2021. I bring the car in at 1:30pm. I meet with David Grodzian, the service advisor, and of course we dive into the xxxxxxxx. He states he doesn't believe they can do the repair because its a Volkswagen. I explain that I bought it at this location and was advised that because they fixed it in 2018, there should be a federal warranty that should cover it. David then acts like I don't know what the xxxx im talking about. He searches his computer for our car history. He tells me the diagnostic will cost me roughly $140, and if it is just an O2 sensor it'll cost me. I leave and wait for any call or update. At 3:38pm I call to check in, the lady tells me David is about to call me. So again I wait. At 4:41pm I call back and again David is busy but he will call me as soon as he is done with the customer he is with. I checked what time they closed and went back to waiting. By 7:00pm, closing time, I still hadn't received a call. January 20th, 2021, this morning I receive the call. David leaves a voice-mail stating that before he brought the car into the shop, he checked the catalytic converter and saw that it wasn't going to be covered under warranty. He then states that he couldn't call me at all yesterday (January 19th) because he was having some issues. I find my paperwork from 2018 for the repair in the catalytic converter and on the paperwork it states they used aftermarket parts and that it is covered by Autonation. When we call David back, we ask how it isn't covered if we have paperwork that says it will be covered at ANY AUTONATION LOCATION. David states that he can not find this repair order. When he miraculously find the repair order, he states that we chose aftermarket parts and that they hold no warranty...... Basically that WE made this decision to screw ourselves. OKAY, so tell us why the paperwork states there should be a warranty? David explains that they put this paragraph on every repair order and that its just part of their basic template. This place has no integrity, they have no follow through and the worst customer service. If you want to be screwed EVERY WHICH WAY, then this is the place for you! Otherwise you will be better off buying a car off Craigslist!! More
by ScrewAutonation
Employees Worked With
Jordan S., David Grodzian
January 04, 2021
Piero Quino Did a fantastic job on helping me with my purchase of my 2021 GMC Sierra. He was very helpful and informative on the process. Thank you. John Benyo purchase of my 2021 GMC Sierra. He was very helpful and informative on the process. Thank you. John Benyo More
by Benyojohn
Employees Worked With
Piero Quino
December 25, 2020
Deceptive practice to do a car lease.They run the credit Deceptive practice to do a car lease. They run the credit report without prior signed authorization. On 12/19/2020 I completed the process to make a Deceptive practice to do a car lease. They run the credit report without prior signed authorization. On 12/19/2020 I completed the process to make a Lease at this dealer and Mr. Piero, Sale Associate and 2 days later he called me to return the car, because they had not authorized the lease from the GMC bank. The dealer, without prior authorization, ran my credit, to change the lease to a purchase and seek financing. Beware of potential future buyers. A lot of attention when giving your private data, such as social security, etc. This dealer uses private information without authorization, negatively impacting your credit report. More
by Dora Elena
Employees Worked With
Mr. Piero
December 25, 2020
This dealership provided excellent customer service. Sold my Honda to them. They played no games whatsoever. Nathan and David are great. I highly recommend this dealership. my Honda to them. They played no games whatsoever. Nathan and David are great. I highly recommend this dealership. More
by T
Employees Worked With
Nathan and David
