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AutoNation Buick GMC Henderson
Henderson, NV
584 Reviews
As one of the largest Buick GMC dealerships in Nevada, AutoNation Buick GMC Henderson is the best source for all new or used Buick and GMC models. Located just southeast of Vegas in Henderson, our showroom can be found at the Valley Automall. With an expansive inventory of both new and used Buick and GMC vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Henderson to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 584 reviews
November 01, 2023
Service department is so horrible I don't know how to express my disappointment with it. How in the world do you have a customer make an appointment to drop their vehicle off to be serviced and when you express my disappointment with it. How in the world do you have a customer make an appointment to drop their vehicle off to be serviced and when you get there they inform you that it will be 3-5 days before it will even be looked at! Ohhh wait! They call after 2 days to ask if it can be sent across town because they have more mechanics and I say yes because I need my car to get a claim so I can get a rental car without me paying for it. Well that NEVER happened! It took almost 2 weeks for the vehicle to go across town. I WILL NEVER EVER RECOMMEND AUTONATION to anyone! Not even my worse enemy. Long story short. I bought a vehicle, right away I noticed a problem. Reached out to dealer and never got a response. Tried calling several times, no response. Finally 30 days after purchase she answered my call. Told me I needed to bring it in to be serviced. That's when all xxxx broke loose! Let me say that I HAVE NOT GOTTEN MY VEHICLE BACK YET AND ITS OVER 5 WEEKS! The communication is horrible and the best part is that I am making payments on a vehicle that I don't even have! I feel like I have been scammed. The joke will be on them though I have contacted several news channels and they can't wait to be on my side and get information to consumers to BEWARE OF ANY AUTONATION More
by mystry77ldy
Employees Worked With
Juanita, Jim
October 31, 2023
Manager Dave Culp is a huge asset to this dealership. He and his team ensures customer satisfaction at the highest level. Great experience with Derick in finance. With the huge inventory in Autonation, t He and his team ensures customer satisfaction at the highest level. Great experience with Derick in finance. With the huge inventory in Autonation, this team will find you what you want at a great price. Highly recommend More
by Coach Ad
Employees Worked With
David Culp, Derrick(finance), Paul (Sales)
October 12, 2023
Worst service ever! !! I left and will never be back!! Made an appointment for oil change and brakes. Got there 10 minutes early. No cars in service input area. I wa !! I left and will never be back!! Made an appointment for oil change and brakes. Got there 10 minutes early. No cars in service input area. I was going to wait. Service advisor said not busy so it should not be a problem. My daughter met me there and we walked the lot before going to lunch. Before leaving (20 minutes later) my vehicle was still in the input area. After lunch I called the dealership and SA said they were working on the vehicle. When I got back to dealership SA was busy but another SA checked and the vehicle was up on the lift getting oil changed, but had not been evaluated for brakes. Several minutes later I peeked into service area and vehicle was down so I asked the 2nd SA for an update. She went in to check and they raised the vehicle and she said they were going to start to work on it.. Over 90 minutes and they did NOTHING except lie to me. I told them to bring it down. Had a meeting with Service Manager and GM so they would understand why I would never be back to this dealership again for any reason! Wasted the whole day. I should bill them for time and mileage. Took it to another dealership and had oil change, filter, tire rotation, cabin filter, front and rear brakes, and a new battery. $1300 in lost service revenue!! Stay away! More
by doctor-d1
Employees Worked With
2 service advisors, service manager, general manager
