AutoNation Buick GMC Henderson

The staff was very helpful in getting my car fixed and not having me overpaying for work!! I was also informed in all the steps my car was undergoing. Love this place for my Yukon! not having me overpaying for work!! I was also informed in all the steps my car was undergoing. Love this place for my Yukon! More

Unfortunately, my experience with the service center at this dealership was less than satisfactory. I had booked an appointment on-line (for an oil change and tire rotation on my new, still-under-warranty this dealership was less than satisfactory. I had booked an appointment on-line (for an oil change and tire rotation on my new, still-under-warranty Terrain) for 8 a.m. on a Saturday. Upon arrival, they could NOT find my appointment on their iPads so I had to prove that the appointment existed by showing my email confirmation. After waiting nearly 2 HOURS for the service to be completed, I was told that they had NOT rotated the tires - despite that request showing in my appointment confirmation - and that there were several vehicles on the racks so they would not be able to perform that service any time soon. (However, they did suggest what I perceive to be a completely unnecessary alignment for $179.) I had also advised the service advisor when I was checking in that I was using a coupon from the dealership for the oil change and also wanted to use my GMC Rewards points (Platinum member) for the purchase. When I went to settle the invoice, none of these requests had been honored and the paperwork that had been presented for my signature all had to be completely re-done. Since I work full-time, I cannot return any time soon for the tire rotation and I am now heading out on a 3,000+ mile trip without my vehicle being completely prepared as I wanted. Having purchased 7 new GM vehicles in the past, it is disappointing to see the level of service declining over the years, and I hope this feedback can be acted upon to improve service in the future. More

Very clean and very attentive to my needs as a customer. No pressure sales from my salesman. No pressure sales from my salesman. More

From making the appointment to getting the work done was very easy and when I arrived for my appointment it went very smooth very easy and when I arrived for my appointment it went very smooth More

Making the appointment was very easy, all the repairs were done when promised. The service manager Denise Kipling kept me informed of progress. were done when promised. The service manager Denise Kipling kept me informed of progress. More

Prices are fair and reasonable. The purchase process was fairly easy. However, the after sales customer service is extremely lacking. The service department is fast, clean, and or The purchase process was fairly easy. However, the after sales customer service is extremely lacking. The service department is fast, clean, and organized. My service tech was courteous and knowledgeable. The car wash could use a little help though. More

Ethan Rodriquez was excellent and great customer service! Kenny was also helpful when our car was completed. Excellent staff and quick service! Kenny was also helpful when our car was completed. Excellent staff and quick service! More

Need more mechanics to fix problems, not have leave car for three days to trouble shoot why auto stop does not work for three days to trouble shoot why auto stop does not work More

Great service always kept me updated with what was going on with my car, will keep servicing my car at Buick on with my car, will keep servicing my car at Buick More

The radiator was replaced on my car. The service was completed in a timely manner. My only concern is with the phone system in attempting to reach the service department via the 702-55 The service was completed in a timely manner. My only concern is with the phone system in attempting to reach the service department via the 702-558-3300 number. It seems that many times no one is designated to answer it when “service” is selected. I have been doing business with this dealership for 20 years and this has been an on going situation over time. Using the advisors cell phone number has made it better but they are very busy. I guess it would help if the dealership would advise the customer which method they prefer. More