AutoNation Buick GMC Henderson

tech could not determine cause of issue, asked for them to do a symptom based diagnostic, techs refused and said they could only do a computer scan to find codes. drove with a tech to see if I could replic to do a symptom based diagnostic, techs refused and said they could only do a computer scan to find codes. drove with a tech to see if I could replicate the issue. dealership held the car and said they would try something else and drive it again. they did not drive the car, mileage was the same as when I left it after driving with the tech, was still in the same position as when I left it the previous day. Basically they were no help. I have taken my car there once before for an oil change, took over two hours and tried to sell me a filter for over $200... will not EVER take my car there again. More

Was in for an oil change. A battery load test was done and it passed. 2 days later, the battery died and I had to replace it. Wouldn't a load test have determined that the ba A battery load test was done and it passed. 2 days later, the battery died and I had to replace it. Wouldn't a load test have determined that the battery was less than optimal? Also, one of the terminals was completely covered in corrosion. If this is something that isn't cleaned during an oil change, then a head's up would have been appreciated. I was on a road trip alone and thankfully it didn't die in the middle of nowhere before I made it home. More

I appreciate working with Teresa. She is great explaining everything that needs to be done. She is great explaining everything that needs to be done. More

very happy with AutoNation Buick GMC and Denise is a grate service advisor. I'm starting to get concerned about the quality of the workmanship coming out of the shop. over that past couple years I've grate service advisor. I'm starting to get concerned about the quality of the workmanship coming out of the shop. over that past couple years I've noticed a decline. I hope this is not going to be the new norm because I really like this dealership but the people don't really seam to be happy and its showing in the work. More

Absolutely great experience That AutoNation Buick GMC Henderson I recommend this location to everyone I know, The customer service & extremely comfortable environment Is totally worth Waiting at the deal Henderson I recommend this location to everyone I know, The customer service & extremely comfortable environment Is totally worth Waiting at the dealership for your service to be completed. Thank you Kenny Ly for a great experience on my first visit to your location. AutoNation Buick GMC Henderson is know my go to spot for service. I will definitely be coming back. More

Took my 2016 Cascada in for service yesterday due to a squealing sound I thought it was a defective serpentine belt. I was advised that it was the PCV valve assembly, and not a defective belt. They did squealing sound I thought it was a defective serpentine belt. I was advised that it was the PCV valve assembly, and not a defective belt. They did not have the parts to facilitate the repair. They ordered the parts. I asked TWICE if I could safely continue to drive the vehicle prior to repair. They stated "YES". An hour later, both the check engine, and skid alert warning lights illuminated. I am afraid to drive the vehicle. This is Friday, and the part will not be delivered until Monday. I am not happy right now, More

I had the oil changed and the tires rotated on my 2022 GMC Canyon. You took roughly 45 minutes, Not longer than any other place in town. You know if something goes wrong the dealership will take care of i GMC Canyon. You took roughly 45 minutes, Not longer than any other place in town. You know if something goes wrong the dealership will take care of it. More

Denise has always done a great job of taking care of any issues we have had with our car issues we have had with our car More

Kenny my service advisor is great. He quickly diagnosed a problem that I had with the vehicle. Got me all settled in a timely manor. Great service from Kenny He quickly diagnosed a problem that I had with the vehicle. Got me all settled in a timely manor. Great service from Kenny More

I was very pleased with the timely service and the customer rep who was very friendly and informative. customer rep who was very friendly and informative. More