AutoNation Buick GMC Henderson

The customer service I received was excellent and they truly made sure I was taken care when I had to take the shuttle to get to work. truly made sure I was taken care when I had to take the shuttle to get to work. More

In 2021 my fan kept running when the car was shut off. I called service and was told this is normal. I drove to Flagstaff, AZ and was told the same thing at the Buick dealer. When I returned home the e I called service and was told this is normal. I drove to Flagstaff, AZ and was told the same thing at the Buick dealer. When I returned home the engine light came on. I called service and was told to bring it in. It was determined that the water pump needed to be replaced. I'm very thankful that I didn't get stuck on the road between here and AZ. I was given a rental car and was without my car for 2 weeks. When I picked up the car, I was told there was another part that needed to be replaced, they didn't have it on hand, but it was ordered, and they would let me know when it was received and ready to install. I called a few times to find out if it had been received and never received a response. I took the car in for an oil change and they notice that the water pump was leaking. They worked on it again but still did not replace the additional part. Moving forward to September 2022, the fan started running again when the car was shut off. I took it in and the part was finally replaced. Buick had my car for 5 days in which it sat for 3 - 4 without anyone looking at it. When I bought the car everyone was very attentive and told me how great the service department would treat me. That hasn't been a true statement as of yet. I hope this repair will last; time will tell next September. More

Service Dept. staff were courteous, waiting area comfortable and clean with free coffee, hot chocolate and lots of vending machine options. Extremely clean restroo staff were courteous, waiting area comfortable and clean with free coffee, hot chocolate and lots of vending machine options. Extremely clean restrooms. More

Jose was very professional, and the service was efficient. We were treated in a friendly manner by all employees that we encountered on the day of service. The waiting area was very pleasant an efficient. We were treated in a friendly manner by all employees that we encountered on the day of service. The waiting area was very pleasant and thank you for the free coffee! More

Ryan was friendly, professional and we bonded immediately- we both are Yankee fans. He took care of my current service requests and advised me of the service that needed to be done the next time immediately- we both are Yankee fans. He took care of my current service requests and advised me of the service that needed to be done the next time I come in. Thank you Ryan. More

Best experience ever, Nathan took great care of us when purchasing our new Buick Encore GX. No pressure, no stories, no market adjustment, no funny numbers at the end like other dealers, just a smooth purc purchasing our new Buick Encore GX. No pressure, no stories, no market adjustment, no funny numbers at the end like other dealers, just a smooth purchase. If you're going to make a buy or just looking see Nathan, he's your guy. We love the Encore. More

Oh wonderful dealership highly recommend to anyone who wants to go through service especially Kenny the underwriter great customer service on top of everything and will give you every option and is very s wants to go through service especially Kenny the underwriter great customer service on top of everything and will give you every option and is very strict. Highly recommend the service department especially very friendly and direct upfront my xxx off to these guys are going to bat for me and taking care of my vehicle. Kenny you’re the man appreciate your help buddy. More

They took care of my car right away Didn't had to wait long very friendly place long very friendly place More

Friendly and efficient, even though it’s a bit far from home every time I come here they make it worth it. Also very honest with wait times and any expected delays home every time I come here they make it worth it. Also very honest with wait times and any expected delays More

Great place, friendly staff, clean, but long wait times for service even with a appointment for service even with a appointment More