AutoNation Acura Stevens Creek - Service Center

Please be aware!!! They broke my horn after Airbag recall service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. Will file complaint to Better Business Bureau. More

05 MDX service Experieince - Phenomenal! Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway, a factory recall brought me back and Ricardo kept me coming back. The guy actually sends me text messages to keep me updated with the status of my MDX... Unbelievable. There was no bait and switch, I am still getting the same great service to date. Their pricing is reasonable. The changes they have made to their service operations since I left are exactly what they needed and why I decided to try them again. I will continue to bring the MDX back to keep it in order!!! bk More

Honest Professional Services I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They exami I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They examined it immediately and to my surprise that they told me it was their fault due to a defective part. They said they would replace it in five minutes. They did it and finished it shortly. I was quite impressed by their honesty and professionalism. The shop manager, Taj, even offered a free complimentary oil service for my next visit. Unfortunately, there was still some leak. I took the car back and Adam helped me. This time, Adam worked with his team and made sure that the problem was identified. One part needed replacement and it was out of stock. He made the order immediately. When the part came, he called me immediately and scheduled the next day appointment to fix it. It was done beautifully. Adam went out of his way to make a potential nightmare to a pleasant experience for me. Afterwards, I told my friends and co-workers who have Acura, this dealer is very honesty and professional. Everybody makes mistakes. The importance is to admit the mistakes and correct them. Thank you, Taj and Adam. More

Superb customer service oriented service personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the wor personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the work on my car. No upselling with this service department...only performs the work that is needed and alerts you to potential upcoming service needed during your next service appointment. Dave Heavey is one of their best mechanics...has been servicing my car for a number of years and his work is always 100%! More

They do really care and address all concern about customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for all my car services . Worth driving all the way to this dealer for the fact that they are reliable. More

I took my car in for B1 service. The appointment was done a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! More

I feel this is the kind of service that should be extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was do extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was done on my car, ihad no questions. More

I bought my 2007 TL from this dealership in January of 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fa 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fantastic. They don't sell services and parts that you don't need and are very transparent about the work they do (their priority is you not revenue). The waiting room is clean and functional and they do all they can to help you to make the right decision. I highly recommend them and will buy again from them. Regards, Steve. More

having my car work on at steven creek acura in san jose, California this afternoon for problem that have been occurring on my acura vehicle. California this afternoon for problem that have been occurring on my acura vehicle. More