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AutoNation Acura Stevens Creek - Service Center

Santa Clara, CA

4.9
471 Reviews

471 Reviews of AutoNation Acura Stevens Creek - Service Center

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November 01, 2021

Service was Friendly, smooth and fast!!!! Two thumbs up. Sergio made me feel right at home. Thanks! More

by melvin.dudley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
Report | Print
Nov 05, 2021 -

AutoNation Acura Stevens Creek responded

Hi Melvin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 01, 2021

It was easy to make an appointment. Advisor, Sergio, is friendly and knowledgeable. Car was done on time. More

by HappyRav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
Report | Print
Nov 04, 2021 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sergio here at AutoNation Acura Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 28, 2021

Great personalized service. Trustworthy. Honest about what we should spend on and where we can save money. Sergio is very helpful and nice. Prompt follow up. More

by Nhborders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio, Joe Spurrier
Report | Print
Oct 30, 2021 -

AutoNation Acura Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2021

The service is excellent, the service advisor Have a lot The service is excellent, the service advisor Have a lot of knowledge about the vehicle More

by Ricardoflores1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Sergio Rizo
Report | Print
Oct 30, 2021 -

AutoNation Acura Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 27, 2021

Had a pretty bad experience last time. The representative showed no empathy, would cut in before I finished and came across as mocking. More

by phantom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Spurrier
Report | Print
October 27, 2021

Friendly and courteous customer service. Was able to get in and out in a timely manner. More

by mrenns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Report | Print
Oct 29, 2021 -

AutoNation Acura Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2021

Benny is so nice very friendly and funny. He got us in n out with our oil change and transmission flush. He’s very knowledgeable and I felt a trust and bond when I first met him. He’s awesome More

by princess_marites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin, Joe Spurrier
Report | Print
Oct 26, 2021 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 20, 2021

Staff makes gendered comments and does not wear mask while inside the office building. Unsafe practices during covid like touching nose /face / mouth (saliva) then handle documents/keys/cars without san More

by a_nguyendang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Gomez Jr, Joe Spurrier
Report | Print
Oct 25, 2021 -

AutoNation Acura Stevens Creek responded

Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

October 19, 2021

Advisor and technician work on time and accurately. During the service time customers seat in the lounge with the coffee maker available. More

by Luanxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Oct 21, 2021 -

AutoNation Acura Stevens Creek responded

Hi Luanxe, we're glad to hear you enjoyed your visit. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 18, 2021

I’ve been going to this dealership for almost a decade and have always been very happy. My service advisor, Gianna, is wonderful and I’ll gladly work with her again. More

by Neda Hawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gianna
Report | Print
Oct 21, 2021 -

AutoNation Acura Stevens Creek responded

Hi Neda, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Acura Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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