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AutoNation Acura Stevens Creek - Service Center

Santa Clara, CA

4.9
468 Reviews

468 Reviews of AutoNation Acura Stevens Creek - Service Center

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October 28, 2021

The service is excellent, the service advisor Have a lot The service is excellent, the service advisor Have a lot of knowledge about the vehicle More

by Ricardoflores1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Sergio Rizo
Oct 30, 2021 -

AutoNation Acura Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 27, 2021

Had a pretty bad experience last time. The representative showed no empathy, would cut in before I finished and came across as mocking. More

by phantom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Spurrier
October 27, 2021

Friendly and courteous customer service. Was able to get in and out in a timely manner. More

by mrenns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Oct 29, 2021 -

AutoNation Acura Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 25, 2021

Benny is so nice very friendly and funny. He got us in n out with our oil change and transmission flush. He’s very knowledgeable and I felt a trust and bond when I first met him. He’s awesome More

by princess_marites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin, Joe Spurrier
Oct 26, 2021 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 20, 2021

Staff makes gendered comments and does not wear mask while inside the office building. Unsafe practices during covid like touching nose /face / mouth (saliva) then handle documents/keys/cars without san More

by a_nguyendang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Gomez Jr, Joe Spurrier
Oct 25, 2021 -

AutoNation Acura Stevens Creek responded

Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

October 19, 2021

Advisor and technician work on time and accurately. During the service time customers seat in the lounge with the coffee maker available. More

by Luanxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 21, 2021 -

AutoNation Acura Stevens Creek responded

Hi Luanxe, we're glad to hear you enjoyed your visit. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 18, 2021

I’ve been going to this dealership for almost a decade and have always been very happy. My service advisor, Gianna, is wonderful and I’ll gladly work with her again. More

by Neda Hawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gianna
Oct 21, 2021 -

AutoNation Acura Stevens Creek responded

Hi Neda, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Acura Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

October 18, 2021

Awesome, quick and friendly service by Sergio. Took care of my request since I had to get done soon. More

by njkulkarni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
Oct 21, 2021 -

AutoNation Acura Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

October 15, 2021

Giana Papagayo, in the service department, worked with our insurance to get our windshield replaced. She was efficient, friendly, knowledgable and all-around great to work with. More

by mvlaberge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giana Papagayo
Oct 19, 2021 -

AutoNation Acura Stevens Creek responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 12, 2021

Sergion Riso was my service person. I was charged more than what i was told. I was told the B service was $150 but it ended up being $299+. Also didn't get a discount on tires i was entitled for Buy th More

by nlaksham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Riso
Oct 14, 2021 -

AutoNation Acura Stevens Creek responded

Hi Nlaksham, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5502. We hope to hear from you.

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