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AutoNation Acura Stevens Creek - Service Center

Santa Clara, CA

4.9
471 Reviews

471 Reviews of AutoNation Acura Stevens Creek - Service Center

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July 27, 2022

Adam Gonzalez Was very kind and answered all my questions. Also took time to explain my options during my services.Since buying my car, I feel at ez bringing my car here to stevens creek Acura. More

by Ashish978lal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Gonzalez
Jul 31, 2022 -

AutoNation Acura Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 25, 2022

Great service and a very helpful team last week at Acura of Steven’s Creek! More

by MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf
Jul 28, 2022 -

AutoNation Acura Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 24, 2022

They are on time for the appointment and the car is done in a timely manner. More

by Swnoland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 27, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 24, 2022

My car was not washed or clean even after the service Mgr. requested it. Poorly cleaned inside and out and the windows More

by hcook274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Jul 27, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 21, 2022

I dropped off my car off because I was getting a charging error and the battery light was on. I bought a lifetime battery from them, so I figured this should be simple. They wanted $240 to check why the 2 li More

by JohnrcoffeeJC
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam Gonzalez
Jul 22, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 758-5502 to discuss what we can do to help.

Jul 22, 2022 -

JohnrcoffeeJC responded

I cleared the 17 point inspection and did not feel confident that I would get much help at the dealership so I took it to a Honda mechanic to do some work that was suggested. After driving it for a short time all of the warning lights started flashing and the transmission was stuck in some low gear until it just cut out. Now I’m really stuck.

July 21, 2022

Great service, Rolf was really helpful. No problems at all. Would recommend this dealer for service. More

by sergiod89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf
Jul 24, 2022 -

AutoNation Acura Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 21, 2022

He is very approachable and friendly. I told Benny we are going on a long trip that weekend so they checked my engine, tires, brakes and washed my car. Great service, they went beyond my More

by jlagsaoa1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Gomez
Jul 24, 2022 -

AutoNation Acura Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 20, 2022

Benny is an amazing service advisor with great customer service. I will for sure be back in for future appointments. More

by AD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Jul 23, 2022 -

AutoNation Acura Stevens Creek responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 18, 2022

Attentive, prompt professional care associated with this dealership. I brought my car in at 7:30 and it was ready by 3 pm More

by LM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf
Jul 20, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 18, 2022

Great service for our RDX. Rolf was very helpful and communicated clearly what was needed. Easy scheduling, drop off and pick up. More

by bnchang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf
Jul 20, 2022 -

AutoNation Acura Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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