AutoNation Acura Stevens Creek - Service Center

AutoNation Acura of Stevens Creek provides great customer service! Staff is very attentive and friendly. service! Staff is very attentive and friendly. More

Great service experience. Benny was great, communicated the plan really well and was in constant contact updating me about the progress of the service. Benny was great, communicated the plan really well and was in constant contact updating me about the progress of the service. More

The staff are friendly and understand what their costumers needs. They deliver the service as promised. costumers needs. They deliver the service as promised. More

They were friendly fast and did a great job on my car I was very happy with the results was very happy with the results More

Rolf handled my service appointment like I was a VIP. Excellent and caring service department and advisors. Excellent and caring service department and advisors. More

Great customer service knowledgeable staff prompt service I will definitely be bringing my car back to them service I will definitely be bringing my car back to them More

I had a great experience with service at this dealership. The service advisor Benny is very professional and funny. He really took good care of my car and gave advices on what needs to be fixed and what not. The service advisor Benny is very professional and funny. He really took good care of my car and gave advices on what needs to be fixed and what not. Great guy to work with More

Knowledgable service agent, not upselling, just addressed my problem with quality and very practical advice. my problem with quality and very practical advice. More

Scheduled an A1 service for my TLX. Service was completed on time and satisfactorily. Service advisor was very friendly and knowledgeable. Service was completed on time and satisfactorily. Service advisor was very friendly and knowledgeable. More

This was my second time going to this dealership. I had a great first experience here so I tried to bring my car back. In fact Ive tried to schedule an appointment two other times for an oil change a I had a great first experience here so I tried to bring my car back. In fact Ive tried to schedule an appointment two other times for an oil change and have failed both times as it was all booked. But this time I was lucky and got an appointment, and needed an A16 maintenance. Benny was my service advisor. And in truthful honesty it was the worst service I had ever received, when bringing a car in for service. I waited longer for Benny to come and assist me then it did for him to write up the service report. I dropped of the car at 11:45am and it took 3 hours to do a motor oil and rear diff oil change. Benny had called me at 1:23pm about other services that my car needed. But not before him telling me to check my text messages. When I told him I didn’t receive anything, is when he told me about the other services. He told me my car would be ready by 3pm and I arrived at the dealership 2:40. I went up to his desk and told him, I was here to pick up my car, and was told it would take another 5 minutes.(which is not a problem I already waited nearly 3 hours what’s another 5 or 10 minutes ) The problem came when I was waiting for him in the lounge area. Instead of him coming to get me, he chose to shout my name from his desk. I walk over to his desk, and he proceeds to go through my paper work, while licking his fingers and never once explained any of the other services that my car needed. (Side note…. GOOD JOB ON COVID SAFTY 👍 ! IT WAS A BLAST TO HAVE TO TOUCH SPIT COVERED PAPER, CREDIT CARD AND KEYS) I try to pay for my bill and the reader doesn’t read, so he takes my card and manually enters it in. I look over the paper work, and asked him about the rear diff issue that he mention on the phone and he responds “ it’s all detailed in there, just read it over” Benny never went through the report with me. In fact I threw it out as I was walking back to my car. So I don’t know what work my car needs. Again… good job with covid safety!! next time he should just spit all over my car while he’s at it… gotta take that customer service an extra mile and thank you Benny for booking my next appointment without talking to me. It was great to know that you want my money come February !!! Thanks, but I Will be taking my business else where. It was nice Spending $386 to potentially catch covid… best thrill ride ever. Who needs Disneyland !!! GREAT JOB ACURA OF STEVEN CREEK !! 👎 More