Back

AutoNation Acura Stevens Creek - Service Center

Santa Clara, CA

4.9
468 Reviews

468 Reviews of AutoNation Acura Stevens Creek - Service Center

Sort by
October 25, 2022

It was organized, clean and the staff was helpful and respectful. The lounge/waiting room was good, only thing bad was that some of the chargers were broken and it didn't usb C More

by Iverson Le
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf Wick
Nov 02, 2022 -

AutoNation Acura Stevens Creek responded

Hi Iverson, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5502. We hope to hear from you.

October 24, 2022

Rolf was able to get me in and out as quickly as possible. He understood my needs and was able to execute them efficiently. More

by otterdanani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf Wick
Oct 31, 2022 -

AutoNation Acura Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 21, 2022

The service I received was excellent! It was my first time to bring MDX for A1 maintenance. Very professional and friendly service. More

by miyakoytt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf Wick
Oct 28, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 19, 2022

Jobs are done with high quality. Only it took too long. It is good if we have a loaned car . More

by Dan2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 25, 2022 -

AutoNation Acura Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Oct 25, 2022 -

Dan2022 responded

Ok. Thanks

October 18, 2022

Benny Gomez was a pleasure to work with for my annual service appointment. Excellent experience! More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Gomez
Oct 24, 2022 -

AutoNation Acura Stevens Creek responded

Jim, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 16, 2022

The service rep (Benny Gomez ? , I remember) quoted us $800 for B1 service. We called Acura Fremont, and they charge $180 for it!!! Horrible experience with Ben; super rude and push More

by jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben
Oct 21, 2022 -

AutoNation Acura Stevens Creek responded

Hi Jerry, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 758-5502 to discuss what we can do to help.

October 14, 2022

I was treated exceptionally well, even though I was only in for a recall service. It was necessary to send Nicole back a few times to get more detail on recommended service. She was efficient, friendly and More

by powerslink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Oct 19, 2022 -

AutoNation Acura Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 14, 2022

The service I received was above and beyond my expectations. The appointment was was great, my service advisor Benny did a great job in getting my appointment the next day. I couldn’t ask for bet More

by Rich Pate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 19, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 13, 2022

Their customer service was good. I took my car in for a diagnostics but they didn’t find the problems that my car had but they told me they did a full inspection which I doubt.. and More

by mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam
Oct 18, 2022 -

AutoNation Acura Stevens Creek responded

Hi Mario, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 758-5502 to discuss what we can do to help.

October 13, 2022

AutoNation Acura of Stevens Creek gave me excellent service for my car for the past few years. It was easy and my Service Representative was knowledgable and friendly. More

by jemz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Oct 19, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

...
16
...