AutoNation Acura Stevens Creek

We purchased a cerified MDX and have had nothing but issues. We cant belive it was certified due to bad tires, blown out speakers, broken rearview mirrors ect. they put directional tires on the car an issues. We cant belive it was certified due to bad tires, blown out speakers, broken rearview mirrors ect. they put directional tires on the car and the car is pulling hard to the right. Because the tires are directional they can't be rotated to cure the issue. I've called the dealership 3 times with no response. More

I thought the ‘bait and switch’ died long ago, but it’s alive and well at Autowest Acura, along with poor customer service in general. The first experience was while looking for a TL. Salesman Kip showed alive and well at Autowest Acura, along with poor customer service in general. The first experience was while looking for a TL. Salesman Kip showed us to a couple, and then proceeded to yak on the phone while we stood in the sun and waited for him to open a third. Found one we liked, so I asked for “today’s price”. During that conversation, the salesman pushed my button thrice: 1) asking whatever associate was nearby to affirm the story he was telling me, e.g., “Back me up on this, Rocky.” 2) telling me a price, but qualifying it with “but the sales manager...” and 3) telling me that the Kelley Blue Book has nothing to do with car prices/sales. So that was a bust, but I didn’t blame them any more than myself for our failure to meet on a price. Later, we saw a Craigslist ad for a 2006 RL for $23,400. So we went back to see it. Kip was going to go on the test drive with us, but got a call and hopped out. No biggie, we drove it, it was nice. We got back, and during the debrief, Kip says "well, I could've shown how that worked if I'd gone on the test drive". Yes, Kip, you could've, but saying so serves no purpose. So we went home to consider it, and determined the car was worth about $23,000. We went back the next day, figuring this was a slam dunk, and we'd be driving it home before dinnertime. After arriving at the dealership, and standing in front of the reception desk, watching the gal text her friends for three minutes, she looked up, and I asked for Kip. After a small delay, Kip approached with his manager beside him. The manager introduced himself as “the guy who puts the ads on the internet”, and proceeded to tell us that there’s two boxes, and he put the price he paid for the car in the “sell price” box, etc. I asked him how much the car was selling for, and he launched into “well, Kip’s commission is only $200...” I asked again “What is the price of this car?” and he went off in another direction, avoiding numbers like the plague. “I’ve fixed the ad...you’re educated people, you should know you can’t buy that car for this price.” We walked out. As if we were supposed to tell them that their price was too low. The ad was up for days before, and nobody bought the car, and nobody fixed the ad, so the price wasn’t so wrong as to be “obvious”. Got home, ad still there, still says $23,400. Next day, ad still says $23,400. More

I went to this place in hopes of purchasing a used car and got the worst service ever. I went to a couple of places before this one in hopes of gettting a better deal. I was told that all cars are diffe and got the worst service ever. I went to a couple of places before this one in hopes of gettting a better deal. I was told that all cars are different and their car is different from other dealerships. Guess they didn't want a sale. More

I HAD A GREAT EXPERIENCE IN THE SERVICE DEPT. MY SERVISE ADVISOR WAS VERY FRIENDLY. AUTOWEST ACURA IS A GREAT PLACE TO GET YOUR CAR SERVICED. ADVISOR WAS VERY FRIENDLY. AUTOWEST ACURA IS A GREAT PLACE TO GET YOUR CAR SERVICED. More

After discovering a defect with the car a couple of weeks after buying it, I contacted the dealership and they were completey unhelpful. They wouldn't even look at the car. I would highly suggest looking e after buying it, I contacted the dealership and they were completey unhelpful. They wouldn't even look at the car. I would highly suggest looking elsewhere for a car and for knowledgable sales people. More