AutoNation Acura Stevens Creek

I recently had the pleasure of experiencing the finest car service at Stevens Creek Acura, and I must say it was truly exceptional. I had the privilege of being assisted by Nicole Dunn, who displayed an i car service at Stevens Creek Acura, and I must say it was truly exceptional. I had the privilege of being assisted by Nicole Dunn, who displayed an incredibly warm and welcoming attitude from the moment I arrived. Nicole's honesty and integrity were truly refreshing. She took the time to thoroughly assess my car service needs and provided me with transparent recommendations, never attempting to upsell me on unnecessary services or products. Her genuine concern for my satisfaction and trustworthiness made the entire experience that much more enjoyable. To add to the already remarkable service, Nicole went above and beyond by arranging complimentary rides to and from the service center. This thoughtful gesture saved me both time and hassle, making the entire process seamless and convenient. Furthermore, at the conclusion of the service, Nicole surprised me with a complimentary car wash, leaving my vehicle looking immaculate and me feeling incredibly valued as a customer. In all my years of receiving car service, I can confidently say that Nicole and the team at Acura Stevens Creek have set a new standard of excellence. Their commitment to providing outstanding customer service, combined with Nicole's exceptional professionalism, made this visit truly unforgettable. Without a doubt, I couldn't have asked for a more satisfying experience. Nicole and Acura Stevens Creek have my highest recommendation! More

I purchased my acura at this dealership and ever since i go for all services here and always receive the best care and good deal for my car service. Very caring team for customers and take great care of you go for all services here and always receive the best care and good deal for my car service. Very caring team for customers and take great care of you and your vehicle. More

Rolf step up and help me to get appointment last minute . Excellent service and friendly service .He went above and beyond address my issues. He is very knowledgeable and answers my questions. ⭐️⭐️⭐️⭐️⭐️ Excellent service and friendly service .He went above and beyond address my issues. He is very knowledgeable and answers my questions. ⭐️⭐️⭐️⭐️⭐️ More

Small dealership that does high quality work. It lives up to the rigorous standards of Acura It lives up to the rigorous standards of Acura More

The experience was five star all the way from scheduling the service appointment to dropping off the car, performing the service and pick up. Can’t ask for anything else! the service appointment to dropping off the car, performing the service and pick up. Can’t ask for anything else! More

Great friendly service , that lives up to their commitments. Very pleasant lounge area. Dependable and organized. commitments. Very pleasant lounge area. Dependable and organized. More

Excellent services especially Nicole. I would give her 10 stars, if I could. Thank you I would give her 10 stars, if I could. Thank you More

Fast and friendly service. With appointment the check in process was very efficient. Car was ready an hour sooner than expected. Overall great experience. With appointment the check in process was very efficient. Car was ready an hour sooner than expected. Overall great experience. More

Perfect dealership. Amazing advisor. Great community. Good management. Potential friends. Sick mentorship. Got my car washed too. Amazing job by car washers. Amazing advisor. Great community. Good management. Potential friends. Sick mentorship. Got my car washed too. Amazing job by car washers. More

Spent 3 months searching for specific parts and the best price (running boards + attachments, spare tire kit), since inflation seems to have made everything $$$$$. I rec'd a promotional email from Autonati price (running boards + attachments, spare tire kit), since inflation seems to have made everything $$$$$. I rec'd a promotional email from Autonation Acura Stevens Creek that caught my attention, and ordered some parts online. Some things didn't make sense so I made a call to confirm, and was pleasantly surprised when Ken Atkins (Manager, Parts) picked up. I eventually drove there, and from first encounter Ken was very patient answering all my questions, and even made some great suggestions to save me money. He corrected an error made on the website regarding the parts and price to my satisfaction, demonstrating his exceptional customer service. Also discovered how long he's been in the auto industry (hint: decades), so his knowledge and experience was very helpful. Ken is truly a wonderful asset to Acura Stevens Creek... one of the rare, honest and great people you meet at a dealership. I also had wonderful interaction with Nicole Dunn, who helped me schedule my service and made sure everything was completed satisfactorily. It's uncommon to walk away from a dealership not feeling gouged, and both Ken and Nicole made the experience at Stevens Creek Acura very pleasant. Even though I have couple Acura dealerships MUCH closer, it's worth the drive for me just to experience their exemplary customer service. Thank you Ken and Nicole!! More