AutoNation Acura Spokane Valley

I have known Rodney Brown for about three years he’s always been a respectful and a good man we currently owed a 2002 Acura MDX that has been good to us so we decided to get her another Acura this time always been a respectful and a good man we currently owed a 2002 Acura MDX that has been good to us so we decided to get her another Acura this time RDX we love the SUV. More

Live out of the area. Knew what I wanted. Wanted to make sure that the deal was ready to be done when I got there if I confirmed that I wanted the car. Reiko (sales) worked with Eric (manager) and Jam make sure that the deal was ready to be done when I got there if I confirmed that I wanted the car. Reiko (sales) worked with Eric (manager) and James (finance) had everything ready when we arrived. We got there, looked at the car, drove it and SAID OH YES!. Beautiful car. Fell in love with it. Fell in love with the dealership and the three folks we worked with. If you had purchased cars in the past, you have probably had some painful experiences. I know I have. This was so much easier and quicker than standing in line at the Bath and Body Works to pay for your stuff now-a-days. Thank you all for the great service. I'm so happy that when so many other industries are getting worse, you are making your industry stand out. However, I have a feeling that it probably is not the entire industry, but the extremely high standards you all set for yourselves. Highly recommend this dealership and these fine folks. Thank you. More

Although the time we spent with AutoNation Acura in Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our s Spokane Valley Washington was short it as amazing. Thank you Tyler and James! We were able to do our pre-shopping online and really narrow down our search, we were test driving the vehicle we liked within 5 minutes of being on the lot, and we purchased the Jeep and we’re on our way within a couple hours of stepping on the lot! Thank you so much it was time well spent! More

Don’t buy used cars from AutoNation Honda or acura I just purchased a used 2015 Honda CRV two weeks ago and had a bad vibration problem. Took it into service to find out that this repair will cost arou I just purchased a used 2015 Honda CRV two weeks ago and had a bad vibration problem. Took it into service to find out that this repair will cost around $500 and the bogus four month warranty won’t cover it. I have bought five cars from this dealership and, this will be the last one. Noneone expects to need repairs to a car that they just purchased from what should be a reputable dealership. I expected that the management team would stand behind this issue. More

Unprofessional and rude service manager The service manager did not listen, kept interrupting and talking over me. I had to ask him to lower his voice and not use body language. The service manager did not listen, kept interrupting and talking over me. I had to ask him to lower his voice and not use body language. More

Botched Warranty Paperwork We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When We bought a car along with several warranties at AutoNation Acura Spokane Valley. One of the warranties they issued was not correct for our car. When they notified us, a year and a half later, Josh from the Finance Department, said the person who issued our warranties had left the company and the incorrect warranty paperwork has sat on someone’s desk, untouched since our purchase. The only solution he offered was that we could pay cash, over a thousand dollars, for the proper warranty when the original had been rolled into our loan. He was going to check on other solutions and get back to me. I never heard from him again. I’ve called him back twice and he’s “too busy” to take my call or return my call. I’ve also emailed the manager, Russ Norman and he hasn’t responded either. More