AutoNation Acura Spokane Valley

Some things people just don't do anymore. I always always! get a wonderful clean car after my service. I always always! get a wonderful clean car after my service. More

Service Department was prepared when I arrived - waiting area was clean and comfortable with snacks and drinks. Service representative kept me up to date and secured approval on any service performed. Car area was clean and comfortable with snacks and drinks. Service representative kept me up to date and secured approval on any service performed. Car was washed and looked better than when I arrived. Great service experience! More

Very friendly and accommodating. Worked quickly and kept me updated the entire time. Was able to sit and wait for an hour and everyone was very friendly Worked quickly and kept me updated the entire time. Was able to sit and wait for an hour and everyone was very friendly More

Very clean, friendly, and the check in process is so easy. Great waiting room with free drinks and they wash my car for free each time I go!!! easy. Great waiting room with free drinks and they wash my car for free each time I go!!! More

Tony in the Service Dept was wonderful! He kept me in the loop through the entire service process. The Service Tech was spot on what the problem was and I appreciate the promptness in getti He kept me in the loop through the entire service process. The Service Tech was spot on what the problem was and I appreciate the promptness in getting my car back to me. Acura Service Dept is the best! More

David at Autonation of Acura did an awesome job following up and executing a perfect transaction over the phone. Highly recommend! up and executing a perfect transaction over the phone. Highly recommend! More

Always such great customer service, super prompt to get you in and out and offered me a beverage when double checking up on us. you in and out and offered me a beverage when double checking up on us. More

My son bought his first car from this dealership. A year later was deployed. He sold the car and the nightmare to cancel the extended warranty and gap insurance began. First multiple phone calls A year later was deployed. He sold the car and the nightmare to cancel the extended warranty and gap insurance began. First multiple phone calls were not returned by the finance manager. When we finally got someone on the phone his information was incorrect. Each time a document was produced a new one was needed. Incredibly frustrating. After attempting to contact the dealership manager with no return call, we escalated to corporate. Again no phone call back. So I googled and found a phone number for a gentleman at corporate. He answered his phone, and directed my concerns to a customer service rep who was fantastic. She not only had the items cancelled in two days, but also included a warranty the jerks at the dealership had taken off and said was not eligible for return. With checks in hand in a week, after over a month of being given the runaround by the dealership I am making sure every place I can I will leave a poor review. The Autonation Acura deserves zero stars More

Great communication throughout shopping and buying process. No pressure from sales person through finance process. Refreshing experience. process. No pressure from sales person through finance process. Refreshing experience. More

I bought 2020 MDX and totally love it. I love the service, because they take care of you like a family. They care. If you have Acura, go to your Acura dealer and service there! I love the service, because they take care of you like a family. They care. If you have Acura, go to your Acura dealer and service there! More