AutoNation Acura South Bay - Service Center

I received a loaner that was absolutely filthy. It was not washed or sanitized after the last person used it. There was dog hair all over the place and the wet wipes turned black after cleaning the steeri not washed or sanitized after the last person used it. There was dog hair all over the place and the wet wipes turned black after cleaning the steering wheel. I tried for 2 days to reach someone at the dealership to no avail. The call center is not on site and they kept telling me no one at the dealership was acknowledging them. The CS manager said she was going to email the GM and the service manager and neither one called me. The service advisor finally texted me, not called me, on day 3. I am extremely disappointed in my last service there. I’ve bought several cars from this dealership and received multiple services but I don’t think I’ll be going back. It’s unfortunate as it’s the closest Acura dealer to my home. Not sure if management has changed there but the service is just terrible now. More

Our South Bay Autonation Acura dealership is terrific!! We love it. We get top service every time we've taken our car in for service. We love it. We get top service every time we've taken our car in for service. More

Kelly is always busy but always courteous and conscientious. I appreciate his attention to detail. I have been taking my MDX there for several years now and always request Kelly. conscientious. I appreciate his attention to detail. I have been taking my MDX there for several years now and always request Kelly. More

Excellent service by Steve, my service rep. Everything was explained and it was done on time. I will always ask for Steve in the future. was explained and it was done on time. I will always ask for Steve in the future. More

Service advisor is really unprofessional. Maybe he got trained? like that from owner? first i went to this location at 9:05 am and get a first oil change. Service advisor told me will take 2 hours to be trained? like that from owner? first i went to this location at 9:05 am and get a first oil change. Service advisor told me will take 2 hours to be done because I didn't make a appointment and they need to be done appointment customer first. I said ok I'll wait. I waited 1 hour in waiting room and just need a fresh air , I just went out from waiting room and I saw my car was parked out side?? I thought my car just parked so I just went back to waiting room and wait another 1 hour and service advisor called me and my car's ready. funny thing is that my car's already done and just they just waited another 1 hour and called me and car's ready. I don't know why they made me waited another 1 hour in no reason. One last thing that I open the door and still take out the piece of paper cover in floor and plastic cover the seats , they don't even car washed even included the service. More

Steve is a great service rep. All did a great job and very happy with the service and the time it took. Highly recommend this dealership. very happy with the service and the time it took. Highly recommend this dealership. More

The team at AutoNation South Bay is amazing and Steve Ravaglia is always top notch professional! Ravaglia is always top notch professional! More

Brought my son’s car in for service - they were fast honest and courteous! I trust them with my car. honest and courteous! I trust them with my car. More

Steve did a great job for me. I was totally happy when I Steve did a great job for me. I was totally happy when I left there with my car. On my previous visit Kelly was my service advisor and he too was Steve did a great job for me. I was totally happy when I left there with my car. On my previous visit Kelly was my service advisor and he too was very professional Both Steve and Kelly took the time to explain every detail and answer every question I had. Thanks More

My review is for the Service department. This was my second service, at Autonation Acura. I would say that it's by far better than Nissani Brothers Acura, which is no longer. It's the best places to hav second service, at Autonation Acura. I would say that it's by far better than Nissani Brothers Acura, which is no longer. It's the best places to have your car serviced I've found, starting with making an appointment to actually waiting for my car. Kelly took care of me right a way and was very professional and personal. He makes you feel very welcomed and gives that extra personal touch to the experience. The offered access to their shuttle service, and there's the convenience of eateries and shopping just across the street. All in all, it was a good experience easy and pleasant. More