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AutoNation Acura South Bay - Service Center
Torrance, CA
777 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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777 Reviews of AutoNation Acura South Bay - Service Center
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December 29, 2021
Not a pleasant experience for this visit. Service advisor neglected to notify me in the lounge area when SUV will be ready in about 1.5 hours. After a 3-hour period, I purposely went to parking lot a advisor neglected to notify me in the lounge area when SUV will be ready in about 1.5 hours. After a 3-hour period, I purposely went to parking lot and noticed vehicle servicing was completed . Service advisor noticed my annoyance of having wait an extra 1.5 hours and he delivered paperwork to the cashier without talking to me about condition of tires/recommended next service. The cashier had to explained them, which is very unusual. Service advisor knew exactly what he did to earn my less than satisfaction experience. More
by wmwong25
Employees Worked With
Antonio Lara
December 29, 2021
This dealership facility is very clean. People are friendly. Kelly Gilbertson, my Service Advisor, is superb. Every time I go there for my car to be serviced, he treats me like a Queen! I will take friendly. Kelly Gilbertson, my Service Advisor, is superb. Every time I go there for my car to be serviced, he treats me like a Queen! I will take my car there when servicing is necessary forever! I love this dealership!! It is the best!! More
by Barbara M. Powers
Employees Worked With
Kelly Gilbertson
December 23, 2021
My experiences with the Service Department staff have been excellent. All staff are friendly and knowledgeable and they thoroughly explain what will be or needs to be done. I highly recommend this dealer been excellent. All staff are friendly and knowledgeable and they thoroughly explain what will be or needs to be done. I highly recommend this dealership. More
by Sal R.
Employees Worked With
Kelly Gilbertson
December 20, 2021
Service advisor, Antonio was very friendly. Service was performed timely. only disappointment was that they were not able to accommodate my request to update the map for the navigation system. had tried performed timely. only disappointment was that they were not able to accommodate my request to update the map for the navigation system. had tried to do it myself following instructions on website by using a thumb drive, but was unable to do so. How can it be hat they could not do this? Doesn't make sense More
by Raptordash
Employees Worked With
Antonio Lara
December 18, 2021
My experience was excellent! The staff was polite, quick and very professional. They fully answer all my questions about my car. and very professional. They fully answer all my questions about my car. More
by tetyanat2010
Employees Worked With
Steve Ravaglia, Joseph Charlesworth, Tony Avila, Kelly Gilbertson
December 16, 2021
Just regular service from dealership, nothing Just regular service from dealership, nothing exceptional. I was barely notified where to wait, I was not offered with amenities for my 2 hrs. wait Just regular service from dealership, nothing exceptional. I was barely notified where to wait, I was not offered with amenities for my 2 hrs. waiting. I expected to interact at least with Sales Team to check another Acura products, dealership seemed to be short staffed. I had to touch base myself with Service Advisor after 2 hrs., I was not provided with any progress during service activities, luckily they finished service (oil change) within time period they said they would. More
by jcy1416usa
Employees Worked With
Anthony Lara
December 15, 2021
Having my Lexus serviced at an Acura dealership was a new experience for me and I was not completely comfortable with this. But this was the most convenient AutoNation location for me. I was assured that gen experience for me and I was not completely comfortable with this. But this was the most convenient AutoNation location for me. I was assured that genuine Lexus parts would be used and that a mechanic familiar with Lexus would work on my car. I was told that my wait time would be a little longer to allow for the Lexus oil filter to be picked up after I arrived. To my surprise, they had picked up the Lexus oil filter prior to my arrival even though I arrived exactly on time. They took my car in immediately. Antonio wrote up the paper work and answered all of my numerous questions. He made sure that in case I was not able to answer his call, I could receive and respond to his text. I was impressed with his respectful and professional attitude and his eagerness to please. Antonio did call and I missed the call but received his text. All in all I'm happy that I took my car to AutoNation Acura South Bay, and I'm happy that Antonio served as my service advisor. For my next service, I'll return here and I'll make sure that Antonio is the one to help me out - no offense to any of the others, but why not stick with someone you know will take good care of you and your car? Everyone having even minor contact with customers not only wore masks but wore them properly, unlike many other places I've gone. Mouths and noses were fully covered. After I got home I noticed a very small greas smudge on the inside of my driver's side door (light beige leather). I texted Antonio, told him of the problem with a photo attached, adding I'd see if I could get it out myself. He immediately let me know he would take care of this, but without a great deal of effort, I removed the smudge with leather cleaner. So instead of an A+++, I would rate my overall experience as an A++. I'm definitely pleased that I went there and I won't worry about the next time my Lexus is serviced at an Acura dealership. More
by Jeff
Employees Worked With
Antonio Lare gets 5 stars
