AutoNation Acura South Bay

Kelly did a great job in working with me of my first oil service for a 2022 MDX. He did a great job in really looking into the needs of the vehicle as the vehicle had a nail in the tread of the tire. He wen service for a 2022 MDX. He did a great job in really looking into the needs of the vehicle as the vehicle had a nail in the tread of the tire. He went ahead and did a proper check before sending it in for servicing. Kelly was very communicative with addressing prior issues that was with the Sales Team. After getting the vehicle was done being serviced, the prior issues that were to be addressed with the sales team had some issues and Kelly did a great job in being highly communicative and professional with the issues. Bottom line - Overall service team and especially Kelly's persistent communication during the time of service and after service was highly professional. I felt comfortable as he had performed measures as if it was his own car. It is truly difficult to find a service associate like Kelly and who took the time to explain and be thorough of what was being done to the car. It made my first time owning an Acura much better than dealing with the sales team. 5 stars for customer service with Service Team. Cons - No cons against service team but sales team not meeting requirements and not being organized for valuing a new Acura customer. Sales team was to address floor mats and accessories after purchasing new vehicle, however was not appelled of these items. This issue is still being addressed as items have not been fulfilled by sales team. More

Kelly, the service manager was very thorough in explaining what is being done and made sure my requests was taken care of. Antonio, my service advisor was a pleasure to work with. Thank you for an explaining what is being done and made sure my requests was taken care of. Antonio, my service advisor was a pleasure to work with. Thank you for an excellent service! More

Appointment easily made. Prompt service at scheduled time. Service addressed concern of vehicle performance. Friendly professional service staff. time. Service addressed concern of vehicle performance. Friendly professional service staff. More

Professional and quick thorough. Sales person was excellent. Service people pretty much prompt. Location easy to find excellent. Service people pretty much prompt. Location easy to find More

This Dealership has provided some of the best customer service that I have ever seen. My Service Rep., Kelly Gilbertson, gets an A+ for customer service. This guy goes above and beyond to make sure that a service that I have ever seen. My Service Rep., Kelly Gilbertson, gets an A+ for customer service. This guy goes above and beyond to make sure that all of your needs are met. He's smart, knowledgeable, and knows how to make the customer feel that they are in good hands. He's also super respectful. More

Great service and great people. Did service quickly on short notice and called at 8:30 at night to let me know the car was ready and could be picked up in the morning. Happy customer. short notice and called at 8:30 at night to let me know the car was ready and could be picked up in the morning. Happy customer. More

The service guy Kelly Gilbertson was not only nice but has a great knowledge of his job. He was extremely nice and helpful even though he was very busy. has a great knowledge of his job. He was extremely nice and helpful even though he was very busy. More

As I pulled into the service bay my service advisor, Steve, was already out the door to greet me. He couldn't have been nicer or more helpful. We completed the paperwork and he informed me that the serv Steve, was already out the door to greet me. He couldn't have been nicer or more helpful. We completed the paperwork and he informed me that the service would take about 90 minutes. Later he came into the customer lounge and told me it would be just 10 more minutes. That translated into less than the 90 minutes he told me it would take. We completed the paperwork and I walked out to my car that had also been washed. Great experience. Thanks Steve. You are a true professional. More

We could not complete the repair because of the rain. We had a cracked windshield and it has to be dry for 24 hours, so we had to cancel the repair. will try again this week when it is not raining. had a cracked windshield and it has to be dry for 24 hours, so we had to cancel the repair. will try again this week when it is not raining. More

Kelly always provides excellent service to his clients. He is my go-to service advisor. He is my go-to service advisor. More