AutoNation Acura South Bay

As a new hire, my service advisor Gabrielle was very friendly and attentive. I'm sure with a little more experience and training, she will be an asset to this department. I wish her the best of luck. Th friendly and attentive. I'm sure with a little more experience and training, she will be an asset to this department. I wish her the best of luck. This service department is always efficient and professional. More

Exceptional service department. We've had consistently good people to work with in the service department. They have earned our trust and are the main reason we keep buying Acuras We've had consistently good people to work with in the service department. They have earned our trust and are the main reason we keep buying Acuras. More

The service process was fast and easy. The Service Rep was very friendly and it also included a Lyft ride which was so helpful. The Service Rep was very friendly and it also included a Lyft ride which was so helpful. More

When i first i arrived, the sales rep. Show the suv i like the Navigator, i ask him some questions about it and he honestly answered " i dont know anything about lincoln" , that turn me of Show the suv i like the Navigator, i ask him some questions about it and he honestly answered " i dont know anything about lincoln" , that turn me off, but the second time i did go to purchase the suv also i ask a question to the other sales rep and also didn't know nothing about. I only stay and buy the suv because it was a good deal. I believe that if you have variety of vehicles you should know something about the vehicles so the clients dont get turn off about it, that wasn't a good experience with your sales rep. More

This was the first visit taking my recently purchased 2006 MDX for a dealer-required recall fix. I called to make an appointment for the recall and they quickly told me that the part would need to be ord 2006 MDX for a dealer-required recall fix. I called to make an appointment for the recall and they quickly told me that the part would need to be ordered and they gave me the first available appointment for when the recalled part would arrive. They were quick over the phone and clear with email confirmation. Despite the very busy day and onslaught of incoming cars on the day of the service, Kelly made the experience assuring and thorough and I felt he loved his job given his background as a mechanic and took utmost care to ensure we knew the vehicle would be taken care of. Given that the car was a recent purchase with only a Carfax report to go on, I was very happy with the complimentary multi-point inspection and cleaning. The longer wait time was expected given the amount of cars that had to be done, but Kelly was very honest about that and gave me his direct number should I have any questions. He also was just very friendly and easy to talk to and by the end of the service, I felt assured driving my car off the lot knowing all necessary safety checks had been done, and with an itemized list of what additional work needed to be done. Kelly was very knowledgeable and knew a lot about the tear and make of the car and gave me his direct line for booking my next appointment in my own time. Great experience overall! More

Thorough and detail focused description of procedures with emphasis on helping me clearly understand the questions I was to answer with emphasis on helping me clearly understand the questions I was to answer More

Min my sales representative and answered all my questions. He did everything possible to make sure my purchase was a pleasant and easy experience. questions. He did everything possible to make sure my purchase was a pleasant and easy experience. More

Omid is an exceptional car dealer. Smart, detail-oriented, efficient, upfront, fair, and chill. After I clicked interest in a vehicle online and began texting with Omid, he responded Smart, detail-oriented, efficient, upfront, fair, and chill. After I clicked interest in a vehicle online and began texting with Omid, he responded to all my questions quickly and directly. No bs, no pressure, no false promises. Sent great pictures. When I got to the dealership I ended up preferring a similar one with a different interior, which he accommodated no problem same deal. After we already agreed on a price, he searched his computer asked me a few questions and found a manufacturer rebate I qualified for knocking another $750 off our deal! When the paperwork was completed, he sat in the car with me for 20 minutes and succinctly went over all the different features and buttons. Helped me customize all the many settings to my preference. Other employees at the dealership were conscientious, and seemed happy. Although it's not the closest to my residence, if I find myself in the market for a new Acura again, I will begin my search here. More

Service adviser, Kelly was very helpful and ensured timely service. Always pleased with our experience at Auto Nation! timely service. Always pleased with our experience at Auto Nation! More

Kelly is an awesome staff. He went above and beyond even staying past the time he was supposed to close work to make sure he attended to customers. He went above and beyond even staying past the time he was supposed to close work to make sure he attended to customers. More