AutoNation Acura South Bay

Usually, when I arrive, before I get out of my car, there is someone to greet me. That person normally takes down the mileage, inspects the car for damage before escorting me in. That didn't happened. is someone to greet me. That person normally takes down the mileage, inspects the car for damage before escorting me in. That didn't happened. Usually there is a choice of helpers at the desks when you walk into the service center. Kelley was all by himself and I had to wait a very long time before he was able to assist me. Usually there is someone to provide a ride home, if I need it. I did ask and there was no one readily available. Usually with an appointment for a B1 Service, I'm out in less than an hour. It took 2.5 hrs or longer. Usually I leave my phone # and get a text message when the car is ready. I left my cell # but didn't get a text. When it was time to go, no one could find my car. The technicians had drove it out and parked it and didn't tell anyone. Kelley was thinking it was still being serviced but all the while it was outside parked and no one knew how long it was there. Needless to say, it was the worst service appointment that I have experienced being an Acura owner for close to 10 years. It's not the type of Service that you expect from the Acura Brand. IF I didn't buy the service package already, I would probably be taking my car to another dealership. I'm not sure if I can do that or not, I need to inquire. But anyway, this is my honest feedback. More

Kelly was very understanding and made sure everything got taken of. He was very knowledgeable. taken of. He was very knowledgeable. More

Don’t go anywhere else for your service! And ask for Steve as your advisor! Worth every penny. My 2013 MDX with over 100 k miles is like a new car due to the attention this service group And ask for Steve as your advisor! Worth every penny. My 2013 MDX with over 100 k miles is like a new car due to the attention this service group provides. Always trustworthy! Thank you Auto Nation Acura! More

A salesman named Chazz assisted me with my car selection. He went over all the car features, accompanied me on a test drive, and with the dealerships friendly staff I knew I was at the right place to buy my He went over all the car features, accompanied me on a test drive, and with the dealerships friendly staff I knew I was at the right place to buy my new Acura ILX Aspec. More

My car looked great. Kelly went above and beyond to make everything a good experience. I wouldn’t take my car anywhere else. Kelly went above and beyond to make everything a good experience. I wouldn’t take my car anywhere else. More

Gabby the Service Technician that assisted me for the service of my car (RDX-2019) was very helpful. Even though I did not have an appointment, she did help me and was able to schedule the service for m service of my car (RDX-2019) was very helpful. Even though I did not have an appointment, she did help me and was able to schedule the service for my car. She was able to deliver and complete the required service for my car as promised, within 2-3 hours. Gabby has a very pleasing personality , courteous and excellent customer service knowledge. She is definitely an asset at you Service Department. More

Customer service was great. Olajuwan Lawson was super helpful and attentive. Will definitely recommend to friends and family Olajuwan Lawson was super helpful and attentive. Will definitely recommend to friends and family More

They make sure you get what you need. And make sure you are satisfied before walking out the door And make sure you are satisfied before walking out the door More

I made an appointment and arrived a bit early. I was helped none the less and everything was processed smoothly and efficiently. I was helped none the less and everything was processed smoothly and efficiently. More

Kelly Gilbertson always takes a personal interest in keeping my MDX in tip-top shape! keeping my MDX in tip-top shape! More