AutoNation Acura South Bay

My overall buying experience was pretty easy. The dealer i was working with, Omid, was straightforward. Easy to talk to. Although he did kinda robbed me of the Acura all weather floor matts... The dealer i was working with, Omid, was straightforward. Easy to talk to. Although he did kinda robbed me of the Acura all weather floor matts... More

We brought in our 2012 TL because we were experiencing loud ticking noises from our engine and because our dashboard notifications were alerting us every few minutes. The autonation team informed us there loud ticking noises from our engine and because our dashboard notifications were alerting us every few minutes. The autonation team informed us there was an engine recall for our car (for burning oil) and even though we were a few years and many miles over the limit, were able to build a case (after completing an oil consumption test) to have Acura cover 40% of the cost to have a new engine installed. We are thankful to the team and appreciate Jack (former manager), Kelly and Gabby for their help and attention. Gabby in particular was very responsive and kept us in the loop on the status of our cars progress. It was nice seeing a woman in this role and put me at ease, knowing that often women get taken advantage of when it comes to anything car related. Thank you Jack for submitting our claim and for Gabby to get us through the process! Only reason for not giving 5 stars was that the whole process took 2 months to complete. More

Terrible service. Took my car there 4 times, still cannot pinpoint the problem(s). Assistant manager was the only person working there with no assistance. They need Took my car there 4 times, still cannot pinpoint the problem(s). Assistant manager was the only person working there with no assistance. They need to rebuild their management. I will never return for service. More

I have purchased two new cars from them over the years. Customer service in this area was great, and I would highly recommend Acura of South Bay if you are in the market for an Acura. Customer service in this area was great, and I would highly recommend Acura of South Bay if you are in the market for an Acura. More

Kelly was friendly, knowledgeable, and professional. He answered all questions thoroughly and patiently. The waiting area was clean and well appointed. He answered all questions thoroughly and patiently. The waiting area was clean and well appointed. More

This dealership is always clean, organized and well put together. The service writer is the bonus for me. together. The service writer is the bonus for me. More

I have always received excellent and professional service with service advisor Kelly Gilbertson at this dealership with service advisor Kelly Gilbertson at this dealership More

Went to this dealership to get my 2016 Acura MDX windshield and camera replaced, service was poor and the salesmen were dishonest, if you speak another language and not fluent in English, they will windshield and camera replaced, service was poor and the salesmen were dishonest, if you speak another language and not fluent in English, they will try to scam you and take advantage of your language barrier by adding in all types of stuff you don’t need fixing and acting as if you need it replaced, horrible service in general and dishonest workers, stay clear! More

I have been servicing my mdx here since 2012 because of the exceptional service department the exceptional service department More

The people here are very professional. The last time I went, they finished earlier than expected. There were no surprise extra costs. The last time I went, they finished earlier than expected. There were no surprise extra costs. More