AutoNation Acura South Bay

Extremely disappointed by how unprofessional the manager and sales rep are at this place. We inquired about a car listed (showing online for 27 days). We were told its there. Asked few questions about it an and sales rep are at this place. We inquired about a car listed (showing online for 27 days). We were told its there. Asked few questions about it and the call was over. A bit later the manager calls and sends a text asking how he can help and wanting to know when we can come see the car and gain our business. Seems like really he knew what the crap he was talking about. Their dealership is an hour and 20 mins drive away. I told him that we are far and will come the following day (at a set time). he said will make it easy and not waste our time. We made it next day on time. waited 20 mins for them to come and say the car is NOT READY. its at another location and not ready for showing. Huge disappointment and not even sorry beyond saying: mistakes happen, human error. Before nagging people to come to your dealership that has 10 cars on the lot, make sure your inventory is accurate. They had 24 hours to go check if its there and lets us know at least. He was communicating by phone and text. But why would mr. angel or whatever he calls himself bother checking his inventory. dont beg push people to show up until you learn how to be professional. More

Great service as always. Kept in communication about the status of the work and gave me a thorough list of work needed and what can be done at next service appointment. Kept in communication about the status of the work and gave me a thorough list of work needed and what can be done at next service appointment. More

Steve in the service department is awesome. Informative and helpful. Good looking out for the customer. Informative and helpful. Good looking out for the customer. More

Gabrielle is an excellent service advisor. Made the process smooth and easy. Thank you for always doing a great job Made the process smooth and easy. Thank you for always doing a great job More

Excellent customer service. The service writer was very friendly and professional. The car was ready as promised. The service writer was very friendly and professional. The car was ready as promised. More

I recommend this dealership for their professionalism and honesty. Worth mentioning Chazz and Comenci - Chazz was honest and helpful - my transaction with them went smoothly. Comenci is funny and made the honesty. Worth mentioning Chazz and Comenci - Chazz was honest and helpful - my transaction with them went smoothly. Comenci is funny and made the process easy. More

Great customer service! While my car was being worked on, I was given updated wait times. I really appreciate that! While my car was being worked on, I was given updated wait times. I really appreciate that! More

Great service and great customer support, the tech that took care of me was Kelly Gilbertson. He kept me in the loop and explained everything clearly to me, responses were done in a timely manner and alway took care of me was Kelly Gilbertson. He kept me in the loop and explained everything clearly to me, responses were done in a timely manner and always made sure to make me feel comfortable with my decisions on the upkeep of the car.Couldn’t be happier with choosing you guys to service my car. More

I have dealt with Kelly Gilbertson for some 12 years now. I always request him because I know he has my best interest at heart and I trust his recommendations explicitly. Kelly has kept my 2008 RDX in tip-t I always request him because I know he has my best interest at heart and I trust his recommendations explicitly. Kelly has kept my 2008 RDX in tip-top shape and running smoothly all this time. Please pass along my thanks to Kelly. More

My service manager (Steve) is ALWAYS excellent and caring. He seems to be "running" all the time because I'm sure the majority of the public ask for him. Please let him know he is appreciated! I would caring. He seems to be "running" all the time because I'm sure the majority of the public ask for him. Please let him know he is appreciated! I would not know the quality of work performed because I am not a service technician. I'm sure it is fine. The bad thing is the lack of information and communication when making the appointment over the phone. No one told me the service dept. was at another location, and no one warned that the service wait is at least double the time. More