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AutoNation Acura South Bay
Torrance, CA
1,054 Reviews
If you're shopping for a new or used Acura in the South LA area, look no further than AutoNation Acura South Bay. Our expansive dealership carries one of the largest inventories of new and used Acura vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Whether you're shopping for your first Acura car or SUV, or are a longtime Acura owner, our team at AutoNation Acura South Bay is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,054 reviews
February 17, 2023
GM Ellen Cares! Solid Post-Sales Support and Excellent Customer Service! I bought my car at this location a few years ago and ran into a problem recently. The pr Solid Post-Sales Support and Excellent Customer Service! I bought my car at this location a few years ago and ran into a problem recently. The problem was associated with the prior management team and the car is out of the warranty. Therefore, the current management team may or may not be responsible for it. It could end with a nasty fight without much optimistic outcomes! However, the GM Ellen, who just started her role at this location, stepped up and took on the responsibilities and took care of the leftover mess! She wanted to keep up their commitments to the customers – solid supports, excellent service! Going above and beyond in every way possible! She wanted their customers to buy without any worries! Ellen got involved in my case at an early stage. She responded to each of my questions quickly and offered reasonable solutions and constructive proposals. She is a straight shooter, gets on the point quickly and moves fast! When I asked for help with my daily commute, she has tried all possible ways to get the help for me. Ellen cared and even offered me her cell phone# and checked on me afterwards to ensure I was okay. Her teammate Babak, the service manager, was the same way. He had to play very hard with the only few puzzles he had in order to help me while other customers were taken care of as well. Kelly Gilbertson, the service consultant, was above and beyond each time. He always smiles, he always patiently answers every single question you may have, he always tirelessly explains how things work and reminds you... I admire him for his professionalism and enthusiasm! This is the GM at AutoNation Acura South Bay! This is the team who may serve you! From the GM to the manager, to the staff, each of them cares about their customers and wants to go above and beyond in every way possible to make their customers happy and satisfied! Thank you, Ellen, for helping me with my case. Thank you for having a team well trained and performed! Thank you for providing a responsible and committed dealer place for customers to buy without worries! Catherine. More
by Polar_CLu
Employees Worked With
Ellen Leung
February 13, 2023
Steven took down all my concerns, unfortunately the Technician was not able to duplicate a few of the issues., but that is not on him. When the works were done, he went over everything with me and tol Technician was not able to duplicate a few of the issues., but that is not on him. When the works were done, he went over everything with me and told me the items that I should consider for the next visit. Very good service. More
by Socal_subin
Employees Worked With
Steven
February 12, 2023
I have been bringing my car to this dealership since I first got it in 2014. I’ve always been very happy with the service and the attention they pay to myself in my car. I would highly recommend this to a first got it in 2014. I’ve always been very happy with the service and the attention they pay to myself in my car. I would highly recommend this to anyone as this is a reputable dealership and very customer service friendly. More
by gdcoley
Employees Worked With
All of them
February 10, 2023
I was researching several different models and manufactures for my purchase of a new vehicle. I felt that my sales representative, sales manager and finance manager were all excellent. They were i manufactures for my purchase of a new vehicle. I felt that my sales representative, sales manager and finance manager were all excellent. They were informative, helpful, respectful, and direct in answering my questions and concerns. I didn’t feel rushed nor pressured. They respected my request for time to research the other manufacturers vehicles. I picked up additional parts at the parts counter, and they were very helpful there too. This is my first purchase from Acura, and I was happy with the experience. More
by Ben
Employees Worked With
Min Cho-sales, Collin Flores- financing
February 08, 2023
Bought new RDX from South Bay Acura. Excellent experience, fast and honest communication. Delivered car to my home late evening - special thanks to Chase. Excellent experience, fast and honest communication. Delivered car to my home late evening - special thanks to Chase. More
by gene
Employees Worked With
Chase, Lance, Jennifer
