AutoNation Acura South Bay

Abby was professional, detailed, and comprehensive regarding my car's issues. She provided recommendations along with pricing promptly and delivered a quality result. She is personable, thoroughly e regarding my car's issues. She provided recommendations along with pricing promptly and delivered a quality result. She is personable, thoroughly explains the completed services, and presents in a way that makes me feel less dumb. More

Let me first start by saying, I hate the whole car buying experience and the salesperson. The amount of time spent at the dealership is just too long and frustrating. That being said, although the ti buying experience and the salesperson. The amount of time spent at the dealership is just too long and frustrating. That being said, although the time spent at this dealership was long, John Shea made it pleasant and way less frustrating. He is (by far) the only salesperson who didn't pressure me in getting a car no matter what and he did everything he could to make my stay comfortable and provide me with the best customer service anyone can ask for. I would recommend seeing John @ Acura South Bay if you are in the market for a car along with the best customer service you can get. More

Steve Ravaglia has been my service advisor from day one. He is the best, honest, knowledgeable, professional, and friendly. He is the best, honest, knowledgeable, professional, and friendly. More

Very friendly customer service. Try their best to make a deal that suits the customer Try their best to make a deal that suits the customer More

Great service! Kelly was professional and communicated everything with me. Keep up the amazing work. Kelly was professional and communicated everything with me. Keep up the amazing work. More

They are very good in customer service. Always explain every step of the process. Cost also explain and reason to that cost. Always explain every step of the process. Cost also explain and reason to that cost. More

I appreciate with great pricing and kind customer service. I would like to visit again later. service. I would like to visit again later. More

I found out the hard way that these discount car sites like Costco don’t’ tell you up front what dealerships they are sending your requests to BEFORE it is sent out… you don’t get to choose. And my reques like Costco don’t’ tell you up front what dealerships they are sending your requests to BEFORE it is sent out… you don’t get to choose. And my request went out to a dealership way outside my neighborhood. So I was getting responses from different dealers , just not close – up to two hours away. I decided to meet with the recommended dealer as it appeared the car I was looking for was in stock. I met with them, but the car was actually “in-Transit”, due in a couple of weeks. Just before this appointment, I was contacted by Kellie Davis (Acura South Bay, 5 minutes from my home!). I did not have an appointment, but decided to stop by. She was busy but was assisted by her partner Min Cho. I explained that I just test drove a car at the other dealership, but stopped by here because I wanted to do business with my neighborhood dealer. They also did not have the MDX A-Spec on the lot I was looking for but gave me a test drive in a similar car. While on the test drive they (manager, and Kellie) were able to locate the car I was looking for (model and color), and by the time I got back they were ready to trade (dealership to dealership) to get the car – note, I did not ask them to try to locate the car today! They took it upon themselves. I was ready to buy so we agreed on the price and options, arranged for financing and made the deal. It was all very low pressure and more of a conversation, than a high pressure sales which I appreciated very much. Min was great and did a fantastic job showing the car and going over the sales. I also have to give xxxxxxto Kellie who picked up the car and had it there that night. All-in-all, the dealership did a fantastic job. This is the kind of place I want to do business with, and I did! More

I had work done on my TL and they did a good job. My service advisor Kelly was excellent and very responsive. My service advisor Kelly was excellent and very responsive. More

If they hired Steve, they must not be half bad. While I understand that inorder for a better dealer experience at the normal Crenshaw facility to occur, the temporary location is required. Ho While I understand that inorder for a better dealer experience at the normal Crenshaw facility to occur, the temporary location is required. However, it appears to be very inefficient for the service managers and that directly translates to the customers. More