AutoNation Acura South Bay

I am writing to share my feedback regarding my recent experience with your financial advisor, Mr. Phong, during the leasing process of my new electric car. Unfortunately, I found Mr. Phong's behavior to experience with your financial advisor, Mr. Phong, during the leasing process of my new electric car. Unfortunately, I found Mr. Phong's behavior to be quite unprofessional and it left me feeling frustrated as a customer. Specifically, I was taken aback by some of the derogatory questions he asked and the unpleasant language he used. For instance, he inquired if I would like to have the car's oil changed, despite the fact that electric cars do not require oil changes. This demonstrated a lack of understanding of the product he was discussing. Additionally, Mr. Phong made a casual joke about requiring a security deposit, even though there was no deposit needed for my lease. This kind of humor felt inappropriate and misleading, and it contributed to my overall dissatisfaction with the interaction. I believe that a financial advisor should provide clear and accurate information while maintaining a professional demeanor. I hope that my feedback can help improve the experience for future customers. I would recommend this dealership because of the sales rep, Mr. Marseilli Gent is very straight and honest. More

This dealership is very organized. The staff is kind and very helpful. Gabrielle was great. The staff is kind and very helpful. Gabrielle was great. More

Good service. One of the best in business. Good employees with very high knowledge in this business. One of the best in business. Good employees with very high knowledge in this business. More

Autonation acura is very nice. I enjoy going there. Kelly is very knowledgeable and takes his job Seriousl I enjoy going there. Kelly is very knowledgeable and takes his job Seriousl More

Great staff. Jen the Sales manager and Jason sales representative are Amazing always a pleasure to work with them. Jen the Sales manager and Jason sales representative are Amazing always a pleasure to work with them. More

The team are always attentive most especially Steven Ravaglia. He has been my specialist for several years. I am happy and fully satisfied with the services done with my car. I highly recommend Acura So Ravaglia. He has been my specialist for several years. I am happy and fully satisfied with the services done with my car. I highly recommend Acura South Bay. More

Friendly and accommodating. Especially Gabrielle de Los Angeles. Always pleased with service. Never a long wait Especially Gabrielle de Los Angeles. Always pleased with service. Never a long wait More

Appointments are easy to make either over the phone or online. Service reps are friendly and informative. online. Service reps are friendly and informative. More

I had not been to a dealership for at least 10 years. I didn't know what to expect. This dealership blew me away. I wish all businesses are as welcoming as this dealership. The place was neat, clean a I didn't know what to expect. This dealership blew me away. I wish all businesses are as welcoming as this dealership. The place was neat, clean and organized. The service advisor (Gabrielle) is an angel. She should be cloned. I have never had such a pleasant experience - all five star. I will gladly use the dealership for even routine maintenance work. I wish the dealership great success. More

Alberto went above and beyond, excellent service! The entire team at SB Acura are great and very nice. The entire team at SB Acura are great and very nice. More