AutoNation Acura South Bay

Very impressive and happy to visit. The rep there took care very well and responsive. The rep there took care very well and responsive. More

Gabrielle was very thorough about what was being worked on and she always kept me in the loop of the status of the repairs. on and she always kept me in the loop of the status of the repairs. More

Very friendly staff and made the process very easy. I’m very pleased with my overall experience. I’m very pleased with my overall experience. More

Steve Ravaglia at South Bay Acura was great. He was honest, knowledgeable, and thorough. Very nice and comforting experience with Steve R. Thanks again!!! He was honest, knowledgeable, and thorough. Very nice and comforting experience with Steve R. Thanks again!!! More

Great place to get my car service. Very professional. They took me right away at the time my appointment was scheduled. We will be back. Thank you for the great service. Very professional. They took me right away at the time my appointment was scheduled. We will be back. Thank you for the great service. More

AutoNation Acura South Bay and salesman Min Cho made my buying of a 2023 Cert used MDX a very pleasant experience. buying of a 2023 Cert used MDX a very pleasant experience. More

Until today I would have recommended this service center. Today I left truly disappointed in the service I received. I made a 9:30 appointment for 3350-mile service. Pretty sure this would just be an oil Today I left truly disappointed in the service I received. I made a 9:30 appointment for 3350-mile service. Pretty sure this would just be an oil change and safety check. 45 minutes to two hours at the most, I chose to wait for my car. Four hours and 15 minutes later (and having a 2 PM doctor appointment ), I decided it was time to go check on when my car would be finished! No way does a an oil change take over four hours!!! As I had made an appointment, I see no excuse (no matter how busy the service center is) for having to wait this long. In the past, Steve has checked in with me on the service progress. No one ever notified me it would take longer. When I mentioned "four hours for an oil change?", I was told sometimes it takes that long. UNACCEPTABLE! If the service center is too busy to do an oil change, they should not book appointments for that time. Now in all fairness, I do realize they are working at a disadvantage because of the remodel but it shouldn't take four hours to service the car AND shuttle the vehicle back and forth. YES, I left the center very upset and unsatisfied with the day's service and communication!!!!! More

Outstanding customer experience from start to finish. I would definitely recommend to family and friends! I would definitely recommend to family and friends! More

I came in for an A13 service of my MDX. My service advisor, Nathan, was excellent. Knowledgeable and very professional and comfortable to work with. I did have to wait nearly 4 hours for th My service advisor, Nathan, was excellent. Knowledgeable and very professional and comfortable to work with. I did have to wait nearly 4 hours for this service, which was a bit disappointing but the location was very busy. Again, experience with Nathan was great but I think they can do a better job of managing their appointment capacity so folks don’t have to wait this long for a relatively minor service. More

From moment I arrived all the staff were here extremely helpful and courteous. My service tech kept me informed of status and expedited my service as quickly as possible. helpful and courteous. My service tech kept me informed of status and expedited my service as quickly as possible. More