AutoNation Acura South Bay

Tony Avilla is the best!! My Austin, Tx dealership let me drive across the US with the malfunctioning airbag. When I got to California Tony Avilla jumped to the rescue, got me My Austin, Tx dealership let me drive across the US with the malfunctioning airbag. When I got to California Tony Avilla jumped to the rescue, got me a rent car and within a week my airbag was replaced... The car rental place said sometimes it has been months... Which I didn't have!! If Tony is not the mgr of service dept. he should be!!! Great work Tony!! More

The Best Service Ever! I am a regular customer at AutoNation Acura of South Bay. This is ALL and ONLY due in part to the OUTSTANDING SERVICE and EXCELLENT CARE that I alway I am a regular customer at AutoNation Acura of South Bay. This is ALL and ONLY due in part to the OUTSTANDING SERVICE and EXCELLENT CARE that I always receive from Kelly Gilbertson. My most recent visit has proved to be nothing short from the amazing and detailed service that I have always received. Even though the service that I needed on my car was for a pricey catalytic converter, Kelly made sure to work with me and give me the best deal possible. Who can't appreciate and want to stay completely loyal to a service tech who understands the financial hardships of a customer, speaks to you honestly and openly about what service is most important to attend to and what can wait, and yet does his best to work with you while continuing to give you that extra care and thoughtfulness that is just genuinely how he conducts business.This is why I will continue to bring my car only to AutoNation for servicing. Kelly is consistently polite, listens to all of my concerns and truly cares about delivering that A+ customer service.. I also appreciate the mechanics work on my car. To date, everything that they have fixed is still working properly. In a time where there are so many dishonest dealerships trying to nickel and dime you for everything, its nice to find one that genuinely cares about their customers. More

This Acura Dealership employs liars and cheats. I negotiated a deal to buy an Acura MDX with Brian Detz for $38,500, a $400 discount off the asking price. We came to agreement and Brian advised th I negotiated a deal to buy an Acura MDX with Brian Detz for $38,500, a $400 discount off the asking price. We came to agreement and Brian advised that I had to pick up the car that night. No problem he was told that I am getting off work now and driving from San Diego to LA to pick up the car. I had taken time off of work, contacted a friend to drive me to LA and off we went. Approximately an hour into the drive, we were contacted by Brian Detz and were told to turn around that they sold the car to someone else. We had a valid written and oral contract that they unilaterally cancelled. I contacted the dealership and asked to speak to the General Manager. The General Manager, Chase, called me back and stated that he would find me another car at a comparable price and packages. We have heard nothing from Chase in two days. I know is must be busy, but don't you think that he should try to do something since we had a valid contract and they sold the car from under me? We have also asked for the owner's name and number so we could give him a call to let him know how their business is being operated. I have not received the owner's name in the two days since I first requested it. Unfortunately, since the owner is not calling me back and they are not providing me with his number, I assume that this is the way they operate and the owner agrees with the way company is being operated. NOW DOESN'T THIS SOUND LIKE TYPICAL CAR SALESMEN. We are now in the process of filing a lawsuit against Autonation Acura for breach of contract. Anyone that does business with this company needs to watch out. They employ liars and cheats and will not deliver per their agreement. SEE YOU IN COURT AUTONATION. I am also filing reports to the better business bureau and the consumer affairs division of California. More

Good service from a good employee. Today I went to Acura of South Bay to get help with my 2008 Acura's phone system. I met this young, polite, humble, knowledgeable, gentleman from thei Today I went to Acura of South Bay to get help with my 2008 Acura's phone system. I met this young, polite, humble, knowledgeable, gentleman from their service department who fixed my problem in a timely manner and provided me with friendly service. I know that in this rush world where people are in a hurry all the time, a person like Sherwin should be rewarded with at least a good review. I believe that Sherwin is an asset to South Bay Acura and I wish there were more customer service representatives like him all over the South Bay. Thank you Sherwin. Sassan Farzanfar. More

I've brought my Acura vehicles to this dealership for years and I've always had a good experience. The service I got from Kelly Gilbertson, however, took it to the next level. I've worked with him twice years and I've always had a good experience. The service I got from Kelly Gilbertson, however, took it to the next level. I've worked with him twice and each time he's been friendly, trustworthy, accountable, and made sure I got the best deal possible. He's a great asset to the dealership. More

We recently purchased an Aucra RDX from Power Acura South Bay and were very pleased with the whole process. Our salesman, Nadeem, was most gracious on a test drive and in showing us the features of the car. Bay and were very pleased with the whole process. Our salesman, Nadeem, was most gracious on a test drive and in showing us the features of the car. We explained that we were in the process of examining competing makes. We were given a (favorable) price estimate for our preferred model but were not subjected to any pressure to buy. Having decided on the Aucra, we made an appointment and returned to complete the purchase, which went smoothly. Our interaction with service department personnel to get some added accessories installed was positive. Nadeem said we should not hesitate to call him or drop by if we had further questions and we have taken him up on the offer - he was happy to help. In short, we are extremely satisfied with the car and with the purchase experience. More

From the moment I saw the vehicle posted on Auto Trader until filling out the final paper work, treated very well by staff. Great follow up by Primo and lastly, bought a great car, a 2010 Acura TSX. until filling out the final paper work, treated very well by staff. Great follow up by Primo and lastly, bought a great car, a 2010 Acura TSX. More

Very nice and helpful! I love my new car, I liked my test drive, I like my price, and I liked the experience overall- thank you! drive, I like my price, and I liked the experience overall- thank you! More

Our offer was accepted and the salespeople were helpful and nice. I would like for the time to have been shorter between when we settled on the offer and walked out the door. But otherwise it was a positiv and nice. I would like for the time to have been shorter between when we settled on the offer and walked out the door. But otherwise it was a positive experience. More