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AutoNation Acura South Bay
Torrance, CA
1,051 Reviews
If you're shopping for a new or used Acura in the South LA area, look no further than AutoNation Acura South Bay. Our expansive dealership carries one of the largest inventories of new and used Acura vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Whether you're shopping for your first Acura car or SUV, or are a longtime Acura owner, our team at AutoNation Acura South Bay is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,051 reviews
June 23, 2004
1) Interested in getting an NSX through the special lease program advertised by Acura, contacted numerous Acura dealerships throughout the southland.<br><br>2) Ali Fattahania, Internet Sales Manager of Acura program advertised by Acura, contacted numerous Acura dealerships throughout the southland.<br><br>2) Ali Fattahania, Internet Sales Manager of Acura South Bay contacted me and assured me that they could order an NSX and get it to me on my timeframe.<br><br>3) Went down to Acura of South Bay, met with Ali. Got all the paperwork and I put a deposit down on 03/06/04. Wanted the car on 06/01/04 as my lease was ending on my previous car. Ali, told me no problem since I gave him so much lead time, it would be built in March or April.<br><br>4) Approximately every 2-3 weeks I would write him an email or call him to confirm we were on schedule. Would receive very quick emails/phone calls from him that we were good to go and delivery for 06/01/04 was good. Did this 4 times.<br><br>5) Sent an email on 05/25/04 to get final confirmation, and schedule an appointment time to meet on 06/01/04 to complete paperwork and pick up car. Got no response.<br><br>6) Called Ali Fattahania on 05/27/01 to get an appointment time. Mr. Fattahania calls me in the afternoon saying we have a problem. Apparently my car never got produced in March or April, and he only found out that day. He said my car "might" be produced in July as they did not have enough orders for a producton run. Could not guarantee that my car would even be produced in July, and I might get the car in Sept. At that point I had to cancel as I was turning in my car in 5 days (off lease) based on his assurances. <br><br>7) We tried to work out something on another Acura car. He wanted to offer me a TL A-Spec at invoice plus $1000, at which point I flatly refused (not to mention he wanted to charge me $8K for the A Spec package at first, then later sell it to me "at cost" of $5200). After talking/arguing to General Manager he agreed to sell it to me for invoice. They did not have the color/option I wanted, but said they would get it to me. Never heard back from them. <br><br>8) Cancelled all dealings with them, and asked them to return my security deposit. Sent in a complaint to Acura Client Services.<br><br>9) ACS called me and apologized and said they could do nothing but refer my letter to the GM of the dealership....so basically nothing is going to happen.<br><br>Needless to say this is probably my first and last experience with Acura. I was more upset with the fact that he didn't call me in March/April to tell me that my car wasn't made, instead of 5 days before I turned in my other car. I know some of you were wondering why I went from a 911 to an RX8. Just wanted to tell you what happened. Sucks, because in dealing with the Glendale Honda dealership (Colonial) I have had nothing but positive experiences More
by Fanman
Employees Worked With
Ali Fattahania
