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AutoNation Acura North Orlando - Service Center

Sanford, FL

4.8
692 Reviews

692 Reviews of AutoNation Acura North Orlando - Service Center

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February 11, 2022

The wait time even w an appt is outrageous. I had a 9:30am appt. Arrived there early. Checked the car in early. Did not leave until 12:50pm The service itself, oil change, rotation, vent replacement, More

by Lisam1025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t work w any of those areas
Feb 14, 2022 -

AutoNation Acura North Orlando responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (407) 680-0749 to discuss what we can do to help.

February 11, 2022

I purchased my MDX from AutoNation and have consistently received excellent service from their maintenance staff. I recently had the oil changed, without an appointment, and despite being very busy it was d More

by korfjl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Carducci, Glen Clarke, Nick Lang, Walter Grundorf, Jose Burgos
Feb 14, 2022 -

AutoNation Acura North Orlando responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 11, 2022

Really friendly and communicative staff. Didn’t feel any pressure to have any work done that wasn’t immediately necessary. Very pleased! More

by Jennifer.atwal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco, Don
Feb 14, 2022 -

AutoNation Acura North Orlando responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 10, 2022

Before I moved to Florida a few years ago, my Acura dealer was 5 minutes down the road and I always received superb service. (My present RDX is the seventh Acura I've had.) I now live almost an hour More

by helenegp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Morton
Feb 12, 2022 -

AutoNation Acura North Orlando responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 09, 2022

I just brought my 2017 Acura MDX info scheduled service and my Service Advisor, Carolyn did an excellent job handling my concerns. The appointment was fast and efficient. Great Job! More

by p3chief
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carloyn
Feb 12, 2022 -

AutoNation Acura North Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 08, 2022

I am extremely happy with the outcome of my 2012 acura, Marcos and the tech he had on my car absolutely killed it from start to finish. I was in the automotive industry for over 12 years so honestly this w More

by Jayacura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in parts department great guy
Feb 11, 2022 -

AutoNation Acura North Orlando responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2022

I Always get greeted cordially and service experts explain everything very well. No pressure to do services that are not necessary at the moment. More

by sari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
Feb 10, 2022 -

AutoNation Acura North Orlando responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2022

QUALITY WITHOUT QUESTION!! A+ DEALERSHIP!!! ALWAYS SERVICE WITH A SMILE!! ALWAYS COURTEOUS AND ARE WILLING TO GO THE EXTRA MILE FOR THEIR CUSTOMERS!!! More

by HOLTD24H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mortensen , Matthew Carducci, Glen Clarke, Nick Lang, Walter Grundorf, Jose Burgos
Feb 10, 2022 -

AutoNation Acura North Orlando responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 07, 2022

First visit with the Acura dealership in Sanford. The service I received was good and I would recommend them. More

by linda_k_hensley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolyn
Feb 10, 2022 -

AutoNation Acura North Orlando responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 04, 2022

Outstanding service and Carolyn is always extremely helpful. She Is truly amazing. I am grateful for the opportunity to have her as my service representative. She pays close attention to detail and alw More

by McNabbdlm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carolyn
Feb 08, 2022 -

AutoNation Acura North Orlando responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

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