AutoNation Acura North Orlando - Service Center

Great service department. Was on holiday came back battery was dead .Call and took car over.No appointment ,but was able to change battery and got car back same day . Provided Was on holiday came back battery was dead .Call and took car over.No appointment ,but was able to change battery and got car back same day . Provided excellent service. Thanks More

10/25/2022 LACK OF COMMUNICATION, INADEQUATE TECHNICAL KNOWLEDGE & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always pe KNOWLEDGE & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always performed satisfactorily, which was expected, but never exceptionally. A job performance that goes beyond what is expected deserves an exceptional rating, but not this one. From the time I dropped off my car due to rodent damage, to the time I picked up my car, all that was provided to me by her was PASSIVE assistance. She promptly provided my insurance company an estimate of the damage, which I appreciate. That estimate, however, was wrong but did not communicate it to me. I called several times but couldn't reach her. And when I was able to get one of the service advisors, the cause of the delay in repairing my car WAS NOT documented at all, so the person I spoke with couldn't tell me why repair was delayed. Not knowing resulted in further stress to me after storm Ian. I had to visit the dealership to find out what has delayed my car for over a week. She nonchalantly stated that the wrong part was ordered because the picture looked the same. I consider this a lack of accountability and INADEQUATE knowledge as a service advisor. There was never an apology given and blame was directed to the pictures provided on the Internet. (I believe she should undergo additional training on all aspects as a service advisor.) Another issue was her lack of communication regarding the accident I had with the loaner. Better communication from this service advisor would have helped me a lot, but again it was PASSIVE ASSISTANCE. All together, this is by far the worst service experience I've had in my 50 years of owning a car!!! More

The dealer immediately addressed my concerns on the phone and told me to bring the car in ASAP. I was taken care of immediately and was back on the road much quicker than anticipated. I appreciate the team and told me to bring the car in ASAP. I was taken care of immediately and was back on the road much quicker than anticipated. I appreciate the team at Autonation Acura North Orlando. More

On time appointment, good service rep communication, clean customer waiting area. Left with a clean car clean customer waiting area. Left with a clean car More

Excellent service. Julianna was efficient, knowledgeable and provided great customer service. I have had two Acuras and have been going to this dealership for many ye Julianna was efficient, knowledgeable and provided great customer service. I have had two Acuras and have been going to this dealership for many years and always appreciate the level of customer service provided. More

Courteous, efficient, service received from Marcos! Thank you and the service team for your excellence! Thank you and the service team for your excellence! More

I receive a warm greeting first . I am in & out according. Service advisor ( Marcus) is well knowledgeable. I am in & out according. Service advisor ( Marcus) is well knowledgeable. More

Excellent service! I highly recommend Acura North Orlando. They are always professional and punctual. Marcos was amazing as always! Thank you! I highly recommend Acura North Orlando. They are always professional and punctual. Marcos was amazing as always! Thank you! More

The employee who waited on me greeted me with a smile and made me feel comfortable. He explained the work that was going to be done on my vehicle. He answered all questions to my satisfaction. made me feel comfortable. He explained the work that was going to be done on my vehicle. He answered all questions to my satisfaction. More

Lee was very professional and listen to the customer to resolve the issue properly and quickly. resolve the issue properly and quickly. More