AutoNation Acura Hunt Valley

Sales process was OK, not hard sell, but the contract price kept changing. Small amounts, but enough to make me uneasy. I had to pay a delivery charge to drive the car up from Annapolis, and it turned price kept changing. Small amounts, but enough to make me uneasy. I had to pay a delivery charge to drive the car up from Annapolis, and it turned out the car was already on the lot. The battery was dead since it had been there so long, and it had 60 miles on it already. Descriptions from the Sales person on the tech features were inaccurate and do not work the way I was told they would. After the sales process there is no customer service or help. The woman in the title department was particularly unhelpful. I was sent a letter from the MVA that I was going to be fined for lack of insurance on my car that I traded in to them. I have never had this issue on any other dealer. I was told it was my problem. BMW would have handled it in a heartbeat...and apologized to me for the inconvenience. The MDX I bought has huge blind spots and the instruments in the dash are positioned badly as you have to crane your neck to see the fuel indicator while driving. I would not recommend this dealership, I also wouldn't recommend the MDX More

Was very impressed by how the sales manager treated me. He was able to get me a great price and I got a great interest rate as well. This is obviously a very well run organization! The vehicle was cleane He was able to get me a great price and I got a great interest rate as well. This is obviously a very well run organization! The vehicle was cleaned and ready for me at the correct time and it was spotless! Regards More

I felt welcome and unpressured from start to finish with this visit. The salesman was communicative and well informed about the product. The manager introduced himself early in the visit and stayed involved this visit. The salesman was communicative and well informed about the product. The manager introduced himself early in the visit and stayed involved in the sale. I enjoyed my visit to this dealership. More

Just picked up our brand new MDX. Love it!! Great service!! We were in and out with our new, clean, and beautiful MDX...Thanks Frankel!! What's next for us? A 2011 TL we hope... One more thing, we service!! We were in and out with our new, clean, and beautiful MDX...Thanks Frankel!! What's next for us? A 2011 TL we hope... One more thing, we love your Facebook page. Always has great videos and info on all the Acuras...Thanks!!! More

My experience with Frankel Acura was great. The employees at Frankel have great customer service and treat you like family. They keep you informed each step of the way and treat you like family. I employees at Frankel have great customer service and treat you like family. They keep you informed each step of the way and treat you like family. I would recommend Frankel to my family and friends!!!! More

Steve was very knowledgeable of the Acura TSX, and had an answer for every question I had. He was very courteous throughout the entire process. After visiting the dealership in person, and performing addit answer for every question I had. He was very courteous throughout the entire process. After visiting the dealership in person, and performing additional research online, I realized that Frankel did not have the exact vehicle I wanted with the manual transmission. Not only was Steve able to locate the vehicle I wanted from a nearby dealership, he was able to work with me on the price of the vehicle, until I was comfortable with the final cost. When I came in to purchase the vehicle, the process was fairly expedient, and I was not pressured to purchase additional accessories, warranties, and the like. More

Really worked with me to ensure that I was getting a deal that I felt comfortable with. They had a ton of inventory to choose from. Using the internet and e-mail to communicate prior to making my decision wa that I felt comfortable with. They had a ton of inventory to choose from. Using the internet and e-mail to communicate prior to making my decision was really helpful. Friendly staff and great location. More

Have purchased 4 cars from Frankel and will always go back. Steve Davids is a top notch salesperson who doesn't pressure and pursue. He gets to know you and works to make you happy. This dealership i back. Steve Davids is a top notch salesperson who doesn't pressure and pursue. He gets to know you and works to make you happy. This dealership is always well maintained, clean and their staff is consistently professional. I bring my cars to their service department and have be pleased. More

Sales person was great, finance was exactly what was advertised..very happy customer! I love my car, it was used but they made it nice and clean. They even gave me a free loaner car when I needed to ha advertised..very happy customer! I love my car, it was used but they made it nice and clean. They even gave me a free loaner car when I needed to have a few scratches removed. The customer lounge is also very nice. (Clean) More