AutoNation Acura Hunt Valley

We have purchased two new Acuras from Frankel. Mark sold us a TSX first, then we purchased an RDX, and Ralph was involved a little in that sale. The car buying experience here is great. Sure, there is the us a TSX first, then we purchased an RDX, and Ralph was involved a little in that sale. The car buying experience here is great. Sure, there is the back and forth in finding a desirable sales price and trade price, but neither Mark nor Ralph treat you like the gum on a shoe as at some dealers, and both Mark and Ralph were very fair. Mark is very personable, and thorough. We would highly recommend him. More

This is our 5th vehicle we are purchasing / leasing from Frankel Acura. Our contact Franck Wilfong have always been very helpful and is very knowledgeable on the Acura products and will not steer you wrong Frankel Acura. Our contact Franck Wilfong have always been very helpful and is very knowledgeable on the Acura products and will not steer you wrong. I will recommend Frank, the dealer ship and Acura to anyone that will listen. More

Salesperson was very thorough. They explained the entire sales and service procedures. They demonstrated the Acura fully. Let me test drive the Acura. I just love, love, my New Acura TSX sales and service procedures. They demonstrated the Acura fully. Let me test drive the Acura. I just love, love, my New Acura TSX More

Great service! Thanks to Mark Winter and Sisto Averno Jr. for all the help. I highly recommend Frankel Acura. Look for Mark Winter as your sales consultant. Good Customer service! for all the help. I highly recommend Frankel Acura. Look for Mark Winter as your sales consultant. Good Customer service! More

I purchased a used car. Paul Nicholson was very informative and easy to work with. I generally dislike the buying a car experience, however, here I got the information and answers I wanted without informative and easy to work with. I generally dislike the buying a car experience, however, here I got the information and answers I wanted without the undue preasure and canned sales pitches that I feared. I never felt that I was being played, and felt that the whole process was transparent and fair. In addition the used car manager Terry Robinson was also very helpful and easy to deal with. If you are looking for a professional and not high preasure experience, I recommend this dealership and Paul Nicholson. More

I was shopping specifically for a 2008 Acura MDX. I already had a 2006 Acura TL, which I had bought at Carmax in White Marsh three years ago. After months of online research, I test drove an MDX at Ca already had a 2006 Acura TL, which I had bought at Carmax in White Marsh three years ago. After months of online research, I test drove an MDX at Carmax and had my TL appraised. I then went to Frankel to have my TL appraised and drive a specific MDX I found on the internet. I was put together with Paul Nicholson, and he happily said he would come in on his night off to meet with me because my schedule was limited. Nothing is more valuable to me than my time, and Paul understood that. We had a great test drive, and he gave me the freedom to take my time and explore the car's features after the drive was over. He left me with the car while he dealt with the appraisal of my TL. Frankel did a much better job than Carmax in preparing the car for customers to test drive. It was immaculate. If not for the odometer, you would think it was brand new. Also, because it was a certified pre-owned, Acura threw in a one-year extension on the warranty (something Carmax doesn't do). I thought the MDX was fairly priced -- not a steal, but a fair price. It was 2K more than the one at Carmax, but it also had 11K fewer miles. And, as I said, it was in better condition. With the added warranty, it was a no-brainer. I gave a small deposit, and we agreed that I would take delivery at 11am two days later. When I arrived, Paul had everything ready for me. The entire deal went smoothly and relatively quickly. There were no surprises, and I was extremely happy with the entire experience when I left. Paul and the rest of the staff were friendly and helpful. All of my questions were answered. I thought I would always buy my cars from Carmax. But in this case, I'm really glad I didn't. This was just a great experience. One small negative was that I drove away in my new MDX with less than 1/4 tank of gas. I'm used to dealers, even with used cars, topping off the tank when they detail the car for a purchaser. A relatively small expense for the dealer would have saved me an immediate trip to the gas station. More

Steve Davids (salesperson) was able to creat an car buying experience that was efficient yet thorough as well. The whole process was simple and much appreciated, I would certainly buy from Frankel agai buying experience that was efficient yet thorough as well. The whole process was simple and much appreciated, I would certainly buy from Frankel again. More

Ralph & Mark showed excellent service to us,most of all no pressure on buying Acura.Customer service was also good.Will definitely recommend this dealership to our friends all no pressure on buying Acura.Customer service was also good.Will definitely recommend this dealership to our friends More

I just completed the most comfortable car buying experience of my life! Everyone at Frankel, from my salesperson to management, treated me royally and ensured that my needs were met and my questions experience of my life! Everyone at Frankel, from my salesperson to management, treated me royally and ensured that my needs were met and my questions answered. I would recommened Frankel to anyone even considering an Acura--I got a great car at a great price! More

After "lurking" in Frankels' showroom for about a year/year and half, I decided to lease (my first) a 2011 TSX Tech in a manual. Dring my "lurking" I was approached and had several converstaions wi a year/year and half, I decided to lease (my first) a 2011 TSX Tech in a manual. Dring my "lurking" I was approached and had several converstaions with the above sales people. Frank Wilfong however actually leased the car to me. But Steve Davids and I had many interactions as well. I consider myself a "driver." I truly enjoy being connected to my car at all times. Frank Wilfong used to race cars for many years and I consider Steve Davids to be a "driver" as well. It was nice to be in the company of people who are passionate about driving and understood what I was after in a car. Never did I ever feel pressure or uneasy about cruising the showroom with anyone there. Frank and Steve would take the time to engage me (by name!)time after time. Test driving the TSX and TL was never an issue for a lurker like me. After the test drive there was never ANY pressure to "buy now" it was very straightforward and simple; "By Frank/Steve, see you soon." I already knew most everything about the TSX and TL before I entered the showroom. Therefore, Steve, Frank, and "AJ" really sold me "Frankel" and moreover, themselves. I consider myself easy to please, hard to impress. I expected some obsticles along the way in leaasing my new car, but never actually had any!! Frank Wilfong's "numbers" all worked out, the car was delivered on time, and some of my small, but special requests were taken care of before I took delivery of the car. Frank explained the systems of the car which enabled me to use most of the tech stuff that day. I actually got the impression that I could swing by there any time, any day, and get help after the car was delivered. Having worked many years ago at different car dealerships as "lot-boy" I know what can go on at there. I never got that impression at Frankel. Even being suspicious of dealerships did not changed my view of the kind folks that worked with me. My wife will in need of a car in the up-coming years, I would do more business with Frankel in the future. More