AutoNation Acura Hunt Valley

I originally spoke with Adriene regarding a TSX I was thinking of purchasing. Adriene was very professional and helpful in getting me set up for a test drive at my convenience. She also spent 15 minute thinking of purchasing. Adriene was very professional and helpful in getting me set up for a test drive at my convenience. She also spent 15 minutes on the phone with me sitting in her driveway after hours when I had questions prior to the test drive. Adriene worked the price for me over several phone conversations. I felt she became my broker more than the internet manger. I did my test ride with Frank. Then another one when my wife came with me a few days later. We had already received a price I felt was more than fair so closing the deal was very simple. We were out of the dealersip in 2.5 hours and they even cleaned my wife's Tahoe inside and out while we were waiting for our new Acura to be delivered. Frank and Adriene made this by far the most enjoyable experience I have had in a dealersip. Purchasing a new car had become such a stressful and unenjoyable chore in the past for me. When I left Frankel, I left happy with my new car, the price I paid and the entire purchasing experience. More

Gil Davis was my salesman and was a pleasure to work with. He was responsive, friendly, and professional. He knew I was getting other quotes but never pressured me. Dealing with him was a very plea with. He was responsive, friendly, and professional. He knew I was getting other quotes but never pressured me. Dealing with him was a very pleasant experience. More

Steve Davids was great. I inquired online about a 2012 TSX lease after seeing a promotion online. After knowing which vehicles other than Acura I was interested in Steve sent me an honest side by side com TSX lease after seeing a promotion online. After knowing which vehicles other than Acura I was interested in Steve sent me an honest side by side comparison. I handled a test drive during my lunch break and at the time of sale I sold my old vehicle to Carmax up the street. Steve came to pick me up and close our deal. The whole process of sale was VERY fast and Steve was friendly and incredibly helpful to work with. He put my payments EXACTLY were I wanted them to be!! No complaints. I left feeling like I got a great deal and drove away with an amazing car! My compliments to Steve for the courtesy of my time and his responsiveness. More

Frank Wilfong is a true Professional and understands the products extremely well. We enjoyed our entire process with him and the entire Frankel Acura team Many thanks for making our experience as perfect a products extremely well. We enjoyed our entire process with him and the entire Frankel Acura team Many thanks for making our experience as perfect as could be! More

Rob was great in helping us acquire the mdx that we wanted. Took care everything, got me financed at 0.9%, installed useless accessories per my request and delivered the vehicle, all in less than 36 h wanted. Took care everything, got me financed at 0.9%, installed useless accessories per my request and delivered the vehicle, all in less than 36 hours. Rob was very helpful and knowledgeable about Acura as well as comparison to other luxury vehicles. My wife and I are very satisfied with the customer service he provided. If you're going to buy an acura at frankel, talk to rob davey! More

I have had an excellent relationship with Frankel Acura for nearly 14 years. Never have I had a reason to complain. This not only includes the sales department but also the service department. I like Acur for nearly 14 years. Never have I had a reason to complain. This not only includes the sales department but also the service department. I like Acuras and plan to continue purchasing my new cars from Frankel. More

At this dealership, I felt as if I was not being pressured into buying a car. The people there were very nice and the vehicles were very clean and well priced. I recommend Paul Nicholson as a salesp pressured into buying a car. The people there were very nice and the vehicles were very clean and well priced. I recommend Paul Nicholson as a salesperson because he tells you how it is. He was helpful with getting the car washed, going through paperwork, answering questions, and setting up the 3 MONTHS FREE XM!!! More

My wife and I were promptly greeted (even at 6:00pm on a Thursday) and attended by Frank Wilfong who showed us "his favorite" car. Now, it's my favorite car. The test drive was short (4 miles), but long e Thursday) and attended by Frank Wilfong who showed us "his favorite" car. Now, it's my favorite car. The test drive was short (4 miles), but long enough for him to show me what the TSX can do. Two days later, the car was ready for delivery at a time which was convenient for us and Frank showed us more about what the car can do. He even programmed the home link for us and down-loaded my cell phone contact list into the car for me. Frank followed-up promtly with my insurance agent to make sure all necessary information was provided. It has been an enjoyable experience. More

Good deal on a Very Clean (looks like new) car. This is Good deal on a Very Clean (looks like new) car. This is my second preowned car from Frankel. The dealer friendly and quick to address all my questio Good deal on a Very Clean (looks like new) car. This is my second preowned car from Frankel. The dealer friendly and quick to address all my questions. More