AutoNation Acura Hunt Valley

Friendly, very knowledgeable sales person backed up by a solid sales and service organization. During this purchase, though, there could have been better communication between the service people who were in solid sales and service organization. During this purchase, though, there could have been better communication between the service people who were installing a few dealer options and the sales rep. Smoother coordination would have reduced the time. More

This is the second car I've purchased from Frankel Acura, and I plan on being a repeat customer once again in the future. Although the purchasing process took much longer than I would have liked (Approx. 5 h and I plan on being a repeat customer once again in the future. Although the purchasing process took much longer than I would have liked (Approx. 5 hours), I felt as if the time was well spent coming to a deal that benefitted both me and Frankel. Mr. Wilfong spent his entire day answering every question I had, and he did everything he could to make it a good experience. More

Dennis was a pleasure to deal with for our transaction for our 2009 MDX. They worked with us on our trade, and we came to agreement on the price of the MDX we wanted easily. He was great to keep in touc for our 2009 MDX. They worked with us on our trade, and we came to agreement on the price of the MDX we wanted easily. He was great to keep in touch with over email, and over the phone in order to schedule an appointment. Bob Frankel gave our daughter a little teddy bear to keep her occupied. The Frankel dealership and staff was superb to deal with and they made our buying experience everything we could hope for. Again, Dennis was great to deal with, we never felt any pressure from him, and he did everything within his ability to get our deal done. More

I bought my first car in 1956. Considering the many sales experiences since then, this is one of the best experiences I've had in buying a new car. sales experiences since then, this is one of the best experiences I've had in buying a new car. More

We reached agreement and terms quickly on the pre-owned Acura TL that met my needs. They provided a good orientation to the technology features of the automobile which are many! Due to an immediate move to Acura TL that met my needs. They provided a good orientation to the technology features of the automobile which are many! Due to an immediate move to Ohio the dealership worked with me to coordinate an out of state transport of the car. Paul Nicholson and Terry Robinson were most helpful and well informed. about their product. More

Our sales person was very helpful and I felt he was an advocate for both parties involved. He was very helpful once we received the car showing us all of the details. I would recommend both the dealersh advocate for both parties involved. He was very helpful once we received the car showing us all of the details. I would recommend both the dealership and our salesperson More

This is now the THIRD Acura I have purchased from Steve at Frankel Acura. Each time I have made a purchase, ALL promises are kept, pricing is completely accurate and transparent, service is impeccable, and at Frankel Acura. Each time I have made a purchase, ALL promises are kept, pricing is completely accurate and transparent, service is impeccable, and a superior level of professionalism and integrity is demonstrated. Plus, the most important factor about a dealership and salesman, in my opinion, is trust. Steve Davids has earned my complete trust, and I will continue to do business with him and recommend him and Frankel Acura. More

This dealership is honest, and the sales people are very helpful without being overly aggressive. this is the second car I have bought from them, and will recommend them to anyone wishing to purchase an Ac helpful without being overly aggressive. this is the second car I have bought from them, and will recommend them to anyone wishing to purchase an Acura. More

After searching on line at several Acura dealers, and visiting one other, I decided to buy at Frankel because of the quality of the entire buying experience. Steve was very helpful with my trade-in beca visiting one other, I decided to buy at Frankel because of the quality of the entire buying experience. Steve was very helpful with my trade-in because the used car manager/appraiser was on vacation. Because of the late hour I was unable to have some accessories installed right away and was set up with an appointment to have them installed. Steve went through the car with me and demonstrated how to operate the equipment. He did a very good job and was not in a hurry. He made sure I was satisfied with a demo before moving on to the next one. Thanks for a stress free experience. More

Steven Davids was very friendly and did not pressure me in any way when I was in the market for a new Acura. He was able to explain what was contained in my new Acura and took the time to get me acclimated in any way when I was in the market for a new Acura. He was able to explain what was contained in my new Acura and took the time to get me acclimated with all the accessories within the car. Also Ms. Jones, the internet manager was extremely pleasant to deal with when I first entered the dealership. Would highly recommend Frankel to anyone looking for a new Acura Reese Wellmann More