AutoNation Acura Hunt Valley

My son needed a used vehicle and we had been searching online for the right vehicle to fit his budget and needs. We found the perfect match at Frankel's Acura. Mr Nicholson was very responsive online t online for the right vehicle to fit his budget and needs. We found the perfect match at Frankel's Acura. Mr Nicholson was very responsive online to our inquiries, and we were able to make the purchase within a day. I was very pleased with how Mr Nicholson and the dealership treated my son and I. We are very pleased with our decision to purchase there. More

I came in because I received a post card in the mail to receive a free $25.00 gas card if I came in and test drove a car. Well not did I only test drive the new 2013 Acura ILX, I went home with that car. I receive a free $25.00 gas card if I came in and test drove a car. Well not did I only test drive the new 2013 Acura ILX, I went home with that car. I am so very please with all the staff members that assisted me to drive my new car home. More

I considered buying a different brand of car but my brief experience with another sales consultant at the other dealer and the answers I was getting about service made me realize that I would not be happy. T experience with another sales consultant at the other dealer and the answers I was getting about service made me realize that I would not be happy. This is our 5th Acura purchase with Frank W. over the last 9 years. We have been very pleased with him, as well as George in Service. They have both taken very good care of us, and created an experience that makes it very difficult to buy anywhere else. Thank you! PS. I actually had a Lincoln Navigator about 7 years ago between Acura's...I had it for less than a year and sold it to buy a MDX. More

The entire staff was friendly and knowledgeable of the car buying process, and kept my family and I "in the loop" from beginning to end. Thank you! car buying process, and kept my family and I "in the loop" from beginning to end. Thank you! More

Friendly, very knowledgeable sales person backed up by a solid sales and service organization. During this purchase, though, there could have been better communication between the service people who were in solid sales and service organization. During this purchase, though, there could have been better communication between the service people who were installing a few dealer options and the sales rep. Smoother coordination would have reduced the time. More

This is the second car I've purchased from Frankel Acura, and I plan on being a repeat customer once again in the future. Although the purchasing process took much longer than I would have liked (Approx. 5 h and I plan on being a repeat customer once again in the future. Although the purchasing process took much longer than I would have liked (Approx. 5 hours), I felt as if the time was well spent coming to a deal that benefitted both me and Frankel. Mr. Wilfong spent his entire day answering every question I had, and he did everything he could to make it a good experience. More

Dennis was a pleasure to deal with for our transaction for our 2009 MDX. They worked with us on our trade, and we came to agreement on the price of the MDX we wanted easily. He was great to keep in touc for our 2009 MDX. They worked with us on our trade, and we came to agreement on the price of the MDX we wanted easily. He was great to keep in touch with over email, and over the phone in order to schedule an appointment. Bob Frankel gave our daughter a little teddy bear to keep her occupied. The Frankel dealership and staff was superb to deal with and they made our buying experience everything we could hope for. Again, Dennis was great to deal with, we never felt any pressure from him, and he did everything within his ability to get our deal done. More

I bought my first car in 1956. Considering the many sales experiences since then, this is one of the best experiences I've had in buying a new car. sales experiences since then, this is one of the best experiences I've had in buying a new car. More

We reached agreement and terms quickly on the pre-owned Acura TL that met my needs. They provided a good orientation to the technology features of the automobile which are many! Due to an immediate move to Acura TL that met my needs. They provided a good orientation to the technology features of the automobile which are many! Due to an immediate move to Ohio the dealership worked with me to coordinate an out of state transport of the car. Paul Nicholson and Terry Robinson were most helpful and well informed. about their product. More

Our sales person was very helpful and I felt he was an advocate for both parties involved. He was very helpful once we received the car showing us all of the details. I would recommend both the dealersh advocate for both parties involved. He was very helpful once we received the car showing us all of the details. I would recommend both the dealership and our salesperson More