AutoNation Acura Hunt Valley

Adrienne Jones was the internet sales representative that I first dealt with and she was excellent. She was very prompt, attentive, and friendly. She answered all of my questions and quoted me an online pric I first dealt with and she was excellent. She was very prompt, attentive, and friendly. She answered all of my questions and quoted me an online price that was lower than I had seen at other Acura dealerships. I was paired up with Rob Davey for my test drive and the remainder of the sales process; he was very knowledgable about the vehicle I was interested and was very thorough in pointing out all of the features. He was easy to work with and went out of his way to come in to the dealership at a time that would best suit me to pick up the car. There were things about the process did not go so smoothly (insurance company) and everyone I dealt with at Frankel was extremely helpful and in constant contact with me to make sure that everything was ready when I came to pick the car up. Everyone was great to work with and made my first car buying experience a good one. More

We were treated very professionally and I would definitely recommend this dealership to our friends. My sales person took a lot of extra time to show me alot of the features and how to work them, definitely recommend this dealership to our friends. My sales person took a lot of extra time to show me alot of the features and how to work them, which was much appreciated. Buying a car this time was a fantastic enjoyable process. We were not asked repeatedly to buy additional service policies. I think we will defintely be back when it is time to purchase another vehicle. More

Very pleasant and professional. There was no haggling on the best price and trade in value. The car was delivered clean and very well explained.I would very much reccomend. the best price and trade in value. The car was delivered clean and very well explained.I would very much reccomend. More

Paul Nicholson is BY FAR the BEST sales associate that I have ever worked with. In the past two years, this is the 4th new-used car that I have bought from 3 different dealers up and down the east coast, an have ever worked with. In the past two years, this is the 4th new-used car that I have bought from 3 different dealers up and down the east coast, and I can say that without a doubt, Paul was the best. He truly loves what he does and always keeps the customers best interests in mind. As an active duty United States Marine Corps Captain, I know what integrity, honor and dedication to duty mean, and Paul embodies all of those traits. Paul certainly deserves recognition for his hard work and dedication to not only selling cars, but ultimately making customers want to choose Frankel Acura. Thank you Paul, you made our experience wonderful, Haley and I thank you from the bottom of our hearts. Semper Fidelis, Erik Melanson & Haley Mershon 2011 Acura TSX More

My son needed a used vehicle and we had been searching online for the right vehicle to fit his budget and needs. We found the perfect match at Frankel's Acura. Mr Nicholson was very responsive online t online for the right vehicle to fit his budget and needs. We found the perfect match at Frankel's Acura. Mr Nicholson was very responsive online to our inquiries, and we were able to make the purchase within a day. I was very pleased with how Mr Nicholson and the dealership treated my son and I. We are very pleased with our decision to purchase there. More

I came in because I received a post card in the mail to receive a free $25.00 gas card if I came in and test drove a car. Well not did I only test drive the new 2013 Acura ILX, I went home with that car. I receive a free $25.00 gas card if I came in and test drove a car. Well not did I only test drive the new 2013 Acura ILX, I went home with that car. I am so very please with all the staff members that assisted me to drive my new car home. More

I considered buying a different brand of car but my brief experience with another sales consultant at the other dealer and the answers I was getting about service made me realize that I would not be happy. T experience with another sales consultant at the other dealer and the answers I was getting about service made me realize that I would not be happy. This is our 5th Acura purchase with Frank W. over the last 9 years. We have been very pleased with him, as well as George in Service. They have both taken very good care of us, and created an experience that makes it very difficult to buy anywhere else. Thank you! PS. I actually had a Lincoln Navigator about 7 years ago between Acura's...I had it for less than a year and sold it to buy a MDX. More

The entire staff was friendly and knowledgeable of the car buying process, and kept my family and I "in the loop" from beginning to end. Thank you! car buying process, and kept my family and I "in the loop" from beginning to end. Thank you! More

Friendly, very knowledgeable sales person backed up by a solid sales and service organization. During this purchase, though, there could have been better communication between the service people who were in solid sales and service organization. During this purchase, though, there could have been better communication between the service people who were installing a few dealer options and the sales rep. Smoother coordination would have reduced the time. More

This is the second car I've purchased from Frankel Acura, and I plan on being a repeat customer once again in the future. Although the purchasing process took much longer than I would have liked (Approx. 5 h and I plan on being a repeat customer once again in the future. Although the purchasing process took much longer than I would have liked (Approx. 5 hours), I felt as if the time was well spent coming to a deal that benefitted both me and Frankel. Mr. Wilfong spent his entire day answering every question I had, and he did everything he could to make it a good experience. More