AutoNation Acura Hunt Valley

The first day that I visited the dealership was in January. Douglas was fairly new at the dealership. He was very nice and approachable. I promised him that I would return. Well, I did. I decided in M January. Douglas was fairly new at the dealership. He was very nice and approachable. I promised him that I would return. Well, I did. I decided in March to purchase an Acura. I thought that I wanted a TL. After test driving 2 vehicles (not a TL), I was impressed with the RDX. I wanted the one on the show room floor. The transaction went very smoothly and quickly to my surprise. I am hooked. The only car that I will buy is an Acura and only at Frankel Acura. Thanks for a great experience. More

I bought a new RDX from Frankel this week. The experience was painless, and the environment was pleasant. The salesperson was willing to spend some extra time on a slightly longer test drive to a experience was painless, and the environment was pleasant. The salesperson was willing to spend some extra time on a slightly longer test drive to allow my wife and I to really test the car out and in the end, that made the difference between the Acura and another car. We may not have been the fastest sale, but it was at our pace and was what we needed. More

My salesperson, Dennis Kinsey, was outstanding. He made the entire car buying process as easy as it could be. He was my single interface with Frankel Acura for arranging purchase, trade, extended warranty the entire car buying process as easy as it could be. He was my single interface with Frankel Acura for arranging purchase, trade, extended warranty and financing. My purchase at Frankel was a very pleasant experience. More

We traveled from Pennsylvania because of the great selection at Frankel. Mark Winter went above and beyond our expectations...we highly recommend the dealership and the salesperson. The staff went out selection at Frankel. Mark Winter went above and beyond our expectations...we highly recommend the dealership and the salesperson. The staff went out of their way, even staying after closing, to make sure we didn't have to make two trips to Maryland. We purchased and drove home our new vehicle in one day, and it was a Saturday. More

I went to Frankel Acura looking to purchase a 2013 Acura TSX. I experienced some obvious salemanship at the other two dealerships and came to Frankel expecting the same. Doug was the salesman who help me TSX. I experienced some obvious salemanship at the other two dealerships and came to Frankel expecting the same. Doug was the salesman who help me and his no non-sense approach made the purchase a painless process. He understood that I did not appreciate the time-wasting tactics experienced at other dealerships and worked diligently to arrive at the deal I wanted. Doug even offered to pick me up from Carmax when I told him I needed to sell my old car. I have previously purchased a couple of cars and found the process to be frustrating and time consuming. Doug and Frankel Acura have definitely changed my view of the car purchasing process. It can be efficient and responsive to your needs in a car. I will definitely return to Frankel Acura for my next car purchase and would not hesitate to recommend them to friends. More

This is the second new RDX that I have purchased from Ron Schneider at Frankel. I had a great experience both times. Ron always answers messages promptly and got me the deal I asked for. He's the best! Add Schneider at Frankel. I had a great experience both times. Ron always answers messages promptly and got me the deal I asked for. He's the best! Additionally, I have also used the body shop at Frankel Mid-Atlantic and their work (Ray and Dan especially) is fabulous. More

Visited Frankel to look at the RDX. Salesman Mark Winter is very well informed and pleasant to work with. I purchased an RDX and am very satisfied with my experience at Frankel Acura is very well informed and pleasant to work with. I purchased an RDX and am very satisfied with my experience at Frankel Acura More

This is an outstanding dealership. Every step of the process was a pleasure - the staff is very knowledgeable, and extremely helpful and friendly without being in the least bit pushy. Ralph and Adrienn process was a pleasure - the staff is very knowledgeable, and extremely helpful and friendly without being in the least bit pushy. Ralph and Adrienne were a pleasure to work with and gave me a fantastic price. Mark is the all-knowing expert on the vehicle, and an all-around nice guy. Jamey got an incredible financing rate for me. And Scott is one of a kind and one of my favorite people. As the Service Manager, I have gotten to know him over the years with my prior Acura. His level of commitment and service have exceeded all expectations. Because of Scott and his team, along with the sales staff, I know from my own experience that Frankel Acura will stand behind every vehicle they sell. More

We were greeted warmly upon our arrival at the dealership by Joe. We already knew that we were interested in the MDX, and he was sure to walk us through the car on the showroom floor. He was knowledgeable an by Joe. We already knew that we were interested in the MDX, and he was sure to walk us through the car on the showroom floor. He was knowledgeable and shared the differences between the two models we were considering, and didn't try to up-sell us on the more expensive version. We went out for a test drive and when we told him what we wanted to pay (based on pricing we had received from another dealer) he was able to accommodate our request, without a lot of back-and-forth with the finance guys that we had experienced at other dealerships. The paperwork was quick and the process was seamless. We love our new car and Joe was a pleasure to work with. We'll be back to check out our options when our other (non-Acura) lease comes up next fall, and hope to work with Joe again. Kimberly & Jason W. More

Either they did not know enough about their service methods or they did know and prevaricated. This is not Acura service, it has been one headache after another, and soon I will have had the newly pur methods or they did know and prevaricated. This is not Acura service, it has been one headache after another, and soon I will have had the newly purchased vehicle in Service longer than I have been able to drive it myself. I certainly have experienced better quality and service elsewhere. More